AWS Contact Center

Tag: Amazon Connect Voice ID

How to batch enroll callers in Amazon Connect Voice ID

by Girish Mallenahally, Sathish Jothikumar, and Swaraj Kankipati | on | Permalink |  Share

Today, contact centers managers that are adopting Amazon Connect also have to migrate their existing business applications such as Contact Center Intelligence, Chat, Outbound Communications, and more to Amazon Connect. Additionally, if a contact center was using biometrics previously, contact center managers must re-enable that functionality on Amazon Connect using Voice ID to avoid any […]

Machine learning-based voice authentication with Amazon Connect Voice ID

Today, Amazon Web Services (AWS) announces the general availability of Amazon Connect Voice ID, a Machine Learning (ML) powered voice authentication feature for Amazon Connect. Amazon Connect is an easy-to-use omnichannel cloud contact center that helps companies of any size deliver superior customer service at lower cost. Amazon Connect Voice ID offers both real-time caller […]