AWS Contact Center

Tag: Amazon Connect Voice ID

Prevent contact center fraud and enhance customer experience with fast, effortless voice biometrics identification

Today, contact centers are often subject to fraud from bad actors calling and pretending to be someone they are not. Contact centers use knowledge-based authentication to validate the identity of their customers, where callers would have to answer multiple questions to verify their personal details, like social security number, date of birth or mother’s maiden […]

Read More