Sneak peek: Upcoming AWS sessions on generative AI at Enterprise Connect

As we gear up for an exciting time at Enterprise Connect, scheduled for March 25 – 28, 2024, we look forward to the fantastic lineup of presentations and demos we have in store for attendees. The sessions will be more enlightening and engaging than ever before, showcasing how over a decade of AI and machine learning experience from AWS powers the acceleration of generative AI’s impact on business transformation. From elevating digital-first, omnichannel customer service with Amazon Connect to unlocking agent and employee productivity with generative AI-powered assistant, Amazon Q, AWS is reshaping the future of contact center experiences.

Below are some session highlights you won’t want to miss:

Keynote Panel: Is gen AI already delivering business value to enterprise CX?
March 25 | 2:00 – 2:45 PM (EST)
In this session Pasquale DeMaio, AWS Vice President of Customer Experience, will join Sheila McGee-Smith, an industry analyst and other contact center thought leaders. They will discuss whether the generative AI CX solutions deployed to date are driving positive business outcomes, and what it will take for generative AI to truly change the CX game. You will leave with a fuller view of the strategic issues facing your contact center as it plans AI deployments in the next 12 months and beyond.

Expo Theater: Boost team productivity with generative AI-powered assistant, Amazon Q
March 26 | 4:15 – 4:35 PM (EST)
Join Rajesh Kumar Ravi, AWS Senior AI Services Solutions Architect, as he discusses how Amazon Q, a generative AI–powered assistant, can be tailored to your business to help boost productivity for your teams. Explore how you can use generative AI to solve problems, create content, and take actions more quickly. See how business users generate compelling data stories, examine data, and answer questions beyond what dashboards provide. Leave this session with information about how Amazon Q can become an invaluable asset for you and your organization.

Keynote Fireside Chat: AWS | Closing the gap: Navigating the promise and reality of generative AI
March 27 | 10:20 – 10:35 AM (EST)
Join Kevan Mah, AWS Director of Product Management, to hear about how generative AI is changing the way we think about business productivity, customer service, and employee happiness. Consider common misconceptions about generative AI and the biggest opportunities organizations of all sizes have to transform the way they work and the experience they deliver to their customers. Hear data-driven customer case studies that demonstrate how you can streamline operations, harness the power of your data, and elevate the customer experience with this exciting technology. Walk away with new strategies you can implement to lead the way in your organization.

Enterprise Connect “Best in AI Innovation” finalist
We are also honored to be selected as a finalist for Enterprise Connect’s “Most Innovative Use of AI” award for Amazon Q, our generative AI-powered assistant. This is a testament to our team’s commitment to pushing the boundaries of AI and delivering cutting-edge solutions that drive real business impact.

Connect with us at Enterprise Connect!
Additionally, there will be plenty of engaging demos and in-booth theater sessions, offering interactive experiences and deeper insights into incorporating an AI strategy. To schedule an in-person meeting, reach out to your AWS account team or visit booth #1807 onsite. We look forward to seeing you there.