Enhanced management for Amazon WorkSpaces Personal with ControlUp

In today’s fast-paced digital world, businesses are increasingly adopting cloud-based desktops to provide their employees with flexible and secure work environments, regardless of their location. With distributed work environments and complex technology stacks, customers need comprehensive observability solutions to monitor, manage and optimize their digital infrastructure and applications effectively. ControlUp offers a rich set of capabilities with true real-time visibility and automated remediation to improve the digital employee experience across any desktop, any application, anywhere. It delivers a powerful and seamless experience for both IT administrators and end-users using Amazon WorkSpaces Personal.

Amazon WorkSpaces Personal: All-inclusive, persistent virtual desktops for every worker

Amazon WorkSpaces Personal is a fully managed, highly configurable virtual desktop service designed to provide workers with seamless access to the applications and resources they need to do their jobs. With WorkSpaces Personal, users can install applications, save files and data, and configure settings as they would on a local desktop. Users can access their personalized desktops from anywhere, using various devices, making it ideal for remote work.

ControlUp enhances Digital Employee Experience (DEX)

When using AWS End User Computing services, AWS handles the management of the infrastructure and required components. While AWS takes care of the underlying technology, customers are responsible for configuring and monitoring their environments, including what happens within the desktop. With ControlUp, you get deep insight into the digital employee experience. It provides real-time monitoring and analytics for Amazon WorkSpaces Personal, allowing you to track performance metrics, identify issues, and optimize resource usage. This helps to quickly resolve desktop issues, reduces downtime, and improves the user experience.

Amazon WorkSpaces and ControlUp: Advanced Observability Capabilities

In today’s dynamic work environment, ensuring a seamless digital experience for employees is crucial. WorkSpaces, in conjunction with ControlUp, offers a comprehensive solution that enhances IT management and user satisfaction. ControlUp offers advanced observability functionalities for proactive issue resolution and optimization of the digital workspace.

1. Amazon WorkSpaces Personal Experience: ControlUp provides real-time visibility into device performance metrics including CPU, memory, disk usage, network performance, and applications, helping you understand the user’s experience. This allows for quick identification of bottlenecks and performance issues. With built-in automated remediation actions, such as running commands, rebooting devices, or sending messages to proactively address and resolve problems before they impact end-users. This ensures minimal disruption and maintains a smooth, efficient device experience.
   

   ControlUp WorkSpace Details

2. Employee Centric Troubleshooting: ControlUp significantly enhances the employee experience by rolling up device and application metrics to view the employee experience. ControlUp also offers users the ability to drill down and fix device and application issues using an extensive script library or add custom scripts.
   

   ControlUp Employees Dashboard

3. Automated Remediation: ControlUp accelerates time-to-resolution by streamlining routine tasks and enabling proactive issue resolution. With automated monitoring and remediation capabilities, you can set predefined actions to address common problems, such as restarting services or clearing cache, without manual intervention. This reduces the time spent on repetitive tasks and allows you to focus on more strategic initiatives. Additionally, automation helps ensure consistent and timely responses to performance issues, improving overall device reliability and user satisfaction. By leveraging automation, organizations can maximize operational efficiency and provide a seamless digital experience for their employees.
   

   ControlUp Alerts and Actions

4. Remote Assistance: ControlUp remote assistance gives you real-time visibility into device performance and user experience metrics, allowing you to identify and diagnose issues quickly. IT administrators can remotely control an employee’s device to troubleshoot problems, apply fixes, and guide users through solutions. This hands-on approach ensures that issues are resolved efficiently, minimizing downtime and improving the overall digital experience for remote employees.
   

   ControlUp Remote Control

5. Employee Engagement: Allow IT teams to gather qualitative feedback directly from employees regarding their digital experience. Customizable surveys can be automatically delivered to users’ desktops, providing valuable insights into how employees feel about their interactions with their devices and applications. Combine feedback with performance metrics to understand the user experience, enabling you to make data-driven decisions and improve employee satisfaction and productivity.
   

   ControlUp Employee Feedback

Combine Amazon WorkSpaces scalability with ControlUp’s real-time monitoring to deliver a superior virtual desktop experience, optimize costs, and ensure high performance.

To get more information about ControlUp, select from the following links:

1. 1. • Talk with someone and schedule a demo.

To learn more about Amazon WorkSpaces, see the following:

1. 1. • Learn about the entire Amazon WorkSpaces Family.
      • Read how customers are using WorkSpaces today.
      • Watch AWS End User Computing videos.

	Justin Grego is a Senior End User Computing Specialist Solutions Architect. As part of the EUC Service Aligned SA Team, he helps enable both customers and fellow SAs get up to speed on and be successful with new AWS EUC features and services.
	Sedzornam Bosson is a Sr. Product Manager-Tech for AWS, and passionate about helping users get work done from anywhere on any device. A pragmatic doer and blogger at heart, he loves community-driven learning and sharing of technology.