Tag: Amazon WorkSpaces

We are pleased to announce that Zoom now supports optimized real-time communication for WorkSpaces Streaming Protocol (WSP) Windows-based Amazon WorkSpaces. Media Optimized Real-Time Communication (Media Optimized RTC) allows the Zoom media framework to be offloaded to the supported client for direct communication. The direct communication between the WorkSpaces client and Zoom endpoint provides a local-like […]

Enterprise Connect 2024, March 25 – 28, brings together a broad range of enterprise communications and customer experience (CX) professionals. This community is focused on showcasing and learning about exciting new technology, sharing perspectives, and discussing strategies for enabling world-class collaboration, communication, and contact center operations. We look forward to sharing our expertise on modernizing […]

AWS End User Computing (EUC) services include a variety of virtual desktop and application streaming solutions designed to solve a wide array of customer needs. Amazon WorkSpaces provide users with fully managed, cloud-native persistent desktops. With Amazon AppStream 2.0, users securely stream their applications and/or selectively persistent desktops at scale. Amazon WorkSpaces Web provides cloud […]

Managing passwords is a hassle, similar to how people misplace their keys. In the world of on-premises Active Directory (AD) environments, passwords represent a potential security risk and are a complicated issue to tackle. This is especially true for remote users that utilize Amazon WorkSpaces. They may encounter difficulties when it comes to password management—particularly […]

Our friends at Liquidware and PEER Software collaborated with AWS to publish a blog to showcase how you can utilize Liquidware ProfileUnity and Peer Global File Service (“PeerGFS”) to replicate a user’s profile and data to standby Amazon WorkSpaces in a separate Region. This offers a business continuity and disaster recovery solution for your end users to remain productive during disruptive events. To […]

In this blog, I discuss how customers can use Keycloak as their Identity Provider (IDP) of choice when implementing SAML 2.0 federation with Amazon WorkSpaces. Keycloak is an open-source solution providing a cost-effective means for customers to use enterprise level IDP features without incurring monthly subscription costs. With SAML 2.0 authentication, customers can access their […]

Customers often ask how to gain additional insights into their Amazon WorkSpaces operating system resource utilization, such as CPU utilization and memory consumption. In addition, they want to use these metrics with Amazon CloudWatch dimensions to dive into trends and compare WorkSpaces instances.  In a previous blog, we highlighted how to use CloudWatch to understand […]

AWS Systems Manager allows customers to manager their Amazon WorkSpaces using hybrid activation managed nodes. Systems Manager provides software inventories, OS patches, and configuration of Windows and Linux WorkSpaces, but it is difficult to identify and map managed node to the corresponding WorkSpaces without any tags. This is a time-consuming process in large organizations where […]

Introduction A successful Amazon WorkSpaces migration to WorkSpaces Streaming Protocol v2 (WSP) requires preparation, planning, and testing. WSP is a fundamentally different display protocol than PCoIP, thus consideration should be given to the performance and stability implications of a migration. A  clear understanding of PCoIP and WSP’s differing features, as well as a thorough review […]

Improve security, cost, and support for contact center agents At AWS, we obsess over our customers, and delighting customers with excellent service builds trust for any organization. In order for contact center agents in any company to deliver great customer service, IT must provide them with easy access to the tools they need to do […]