Category: Travel and Hospitality

When airlines were asked about their top business goals for 2022–2023 for the Skift 2022 Digital Transformation Report, 41 percent said reducing operational costs and 68 percent said improving customer service. Accurately forecasting demand, reducing flight delays and cancellations, and improving on-time performance are key to achieving both goals. That’s why some leading airlines are […]

There is less than 1 month to go until Amazon Web Services (AWS) re:Invent 2022! If this is your first trip to AWS re:Invent, we hope that you are looking forward to a great week of announcements, valuable travel and hospitality sessions, fun after-hours activities, and more. Over the course of the 4-day conference, you […]

“You can’t innovate around the core.” This has become a common topic of conversation with travel and hospitality companies that are saddled with legacy systems and platforms that are 30 years old or older. I spoke to this issue recently at the Skift Global Forum, where we shared survey data that found that 36 percent […]

If there is an industry whose economic results are driven, sustained, and largely dictated by customer experience, that industry is travel and hospitality (T&H). In 2022, 66 percent of travel and tourism was booked online and is predicted to grow to 74 percent in 2026 (Statista). Today’s travelers and guests have the hyperability to compare […]

We frequently ask travel and hospitality companies, including airlines, hotels, travel sellers, ground transportation companies, and more, “What is your focus now that demand for travel is returning?” Invariably, they answer, “Improve our pricing strategy and sales, and enhance our revenue management (RM) capabilities.” We decided to dive deep into these topics and put together […]

The How We Built This blog series features conversations with C-suite executives that are building innovative restaurant technologies on AWS The price of potatoes is up 13 percent, America’s “fry attachment rate” is above pre-pandemic levels, and restaurants must pivot efficiently to serve both on- and off-premise diners amidst a labor shortage. Restaurant operators are […]

RateGain Travel Technologies Limited (NSE,BSE: RateGain) is a provider of software-as-a-service (SaaS) solutions and is one of the world’s largest processors of electronic transactions and price points for the travel and hospitality industry. It works in more than 100 countries with more than 2,200 travel and hospitality companies to help them accelerate revenue generation through […]

Founded in 2013, Deliveroo works with more than 140,000 restaurants, 10,000 grocery partners and 150,000 riders, delivering meals in over 800 cities across Europe and Asia. When Deliveroo turned to Amazon Web Services (AWS) in 2017, meeting demand was a key challenge. Using AWS has allowed Deliveroo to improve service quality, reducing food delivery times by […]

Learn how to bring frictionless shopping to travel retail with Amazon’s Just Walk Out technology and Amazon One Quickly and conveniently getting people to their destinations is core to the travel industry ethos. Unlike customers in traditional retail environments, travelers tend to follow strict timelines to board their flight or train on time. Therefore, travel […]

Anybody who knows me, knows I love cars. And the faster, louder, and more impractical, the better! Growing up, I enjoyed working on the cars I owned, trying to make them just a bit more powerful. However, my projects were mostly limited to bolt-ons or things I could do in my parents’ garage, like installing […]