AWS for Industries
Tag: Amazon Connect Voice ID
How Retailers Can Create an Intelligent Contact Center With Infosys Cortex and Amazon Connect
Digital commerce has grown exponentially, and that growth has subsequently increased the digital touchpoints where brands and customers interact. Because contact centers help retailers respond to customer questions and issues, they play a significant role in a retailer’s ability to earn and keep customers’ trust, especially when the contact center can help solve postpurchase challenges […]