Tag: travel

Marco Corradino, Chief Executive Officer of lm Group including lastminute.com, joins Massimo Morin, Head of Travel and Hospitality Solutions at AWS, for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. lm group is a publicly traded multinational Group, among the worldwide leaders in […]

Jim Davidson Chief Product Officer of Accelya (Former CEO of Farelogix) joins Judy Pitchford, AWS’ Head of Worldwide Travel, for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. Accelya recently acquired Farelogix, where Davidson served as CEO. Farelogix is a recognized leader […]

Kieron Branagan, CEO of OpenJaw Technologies joins Judy Pitchford, AWS’ Head of Worldwide Travel, for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. OpenJaw provides leading e-Commerce platforms for travel companies and loyalty programmes. They are helping transform travel companies into travel […]

Chris Nassetta, President and CEO of Hilton joins David Peller, AWS’ Head of Worldwide Accommodations and Lodging, for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. Hilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising more […]

Alexandre de Juniac, Director General and CEO, International Air Transport Association (IATA), joins Massimo Morin, Head of Travel and Hospitality Solutions at Amazon Web Services (AWS), for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. IATA is the trade association for the […]

Arne Sorenson, President and CEO of Marriott International, joins Joanna Todd, Head of Worldwide Accommodations and Lodging at Amazon Web Services (AWS), for a broad-ranging discussion about the recent disruption faced by travel and hospitality companies – and his company’s response to that disruption. Marriott International offers 30 brands and 7,000+ properties across 131 countries […]

As Jeff Bezos stated in Amazon’s latest letter to shareholders, “The ability for organizations to access scalable, dependable, and highly secure computing power…is critical in this situation.” This is particularly true for travel and hospitality companies. Whenever disruption occurs, travel and hospitality companies’ attention turns to dealing with the immediate impact of a rapidly changing, […]

Previously, we have discussed how organizations have been stabilizing operations by aggressively optimizing costs, leveraging technology to support remote working, contact centers and ensuring both workforces and customers are safe. This is a complex and involved situation: ensuring maintaining a viable business, whilst balancing people and services, especially without a clear view of how and […]

This post is authored by Roger El Khoury – Founder and Managing Director of Neorcha. — How contactless services in hotels can help the industry bounce back Whilst we’re in the midst of the COVID-19 crisis, hoteliers around the world – as one of the hardest hit sectors globally- are preparing for a new normal. […]

There are only three measurements that tell you nearly everything you need to know about your organisation’s overall performance: employee engagement, customer satisfaction, and cash flow. – Jack Welch Imagine having access to detailed, insightful, and ongoing feedback from your most frequent technology product users, culminating in an increase in your profitability. Would you refuse? […]