Public sector organizations want to innovate the way they engage their communities to make information easier to access, improve user experience, expand their reach by supporting multiple communication channels, and improve efficiency and scalability through intelligent automation. Conversational artificial intelligence (AI) and chatbots can be used to transform the customer experience, enhance engagement, improve services, and help scale more simply.
Students have questions. Their schools have the answers. A multi-modal chatbot delivers the missing link, providing a way for students to ask questions and get access to institutions’ answers. Saint Louis University used the open source QnABot, which can simplify bot deployment and administration for non-technical user.