Tag: workforce productivity

In mid-February of 2022, the US federal government began planning the return-to-office after the COVID-19 pandemic. The US Department of Justice (DOJ) Tax Division needed to quickly build and launch a telework authorization application by April 1, which would help their more than 500 attorneys, paralegals, and administrative personnel request a hybrid work arrangement—all while keeping sensitive information compliant and secure. To do this, the DOJ Tax Division worked with AWS to build an enterprise-level telework approval application in less than two months, before the Division’s re-entry in mid-April of 2022.

State governments are currently experiencing a spike in the number of applications for social benefit programs. These programs serve millions of people every year to support healthcare and to help keep them out of poverty. To address the surge, agencies are looking at cloud-based services including artificial intelligence (AI), conversational bots, and call centers to improve the customer experience as well as workforce productivity, provide more visibility for agency leadership into program performance, and help reduce fraud, waste, and abuse.