Tag: workforce productivity

Generative artificial intelligence (AI) has captured the imagination of organizations across industries, promising to revolutionize workflows and drive innovation. As public sector entities explore this transformative technology, a critical challenge emerges: identifying and prioritizing high-value use cases that align with specific business objectives and delivering measurable outcomes. In this post, we present an Amazon Web Services (AWS) framework to help public sector organizations navigate generative AI adoption and unlock its true potential.

AWS released a report that examines the potential benefits of moving to the cloud for micro, small, and medium sized enterprises (MSMEs) addressing societal issues. Conducted by Accenture, the “Realizing a Cloud-enabled Economy: How Cloud Drives Economic and Societal Impact through Micro, Small, and Medium-Sized Businesses” report reveals that MSMEs in the healthcare, education, and agriculture sectors are expected to unlock up to US$161B in annual productivity gains and support 95.8 million jobs by 2030, equivalent to 8% of the total employment on average across the 12 countries studied.

In mid-February of 2022, the US federal government began planning the return-to-office after the COVID-19 pandemic. The US Department of Justice (DOJ) Tax Division needed to quickly build and launch a telework authorization application by April 1, which would help their more than 500 attorneys, paralegals, and administrative personnel request a hybrid work arrangement—all while keeping sensitive information compliant and secure. To do this, the DOJ Tax Division worked with AWS to build an enterprise-level telework approval application in less than two months, before the Division’s re-entry in mid-April of 2022.

State governments are currently experiencing a spike in the number of applications for social benefit programs. These programs serve millions of people every year to support healthcare and to help keep them out of poverty. To address the surge, agencies are looking at cloud-based services including artificial intelligence (AI), conversational bots, and call centers to improve the customer experience as well as workforce productivity, provide more visibility for agency leadership into program performance, and help reduce fraud, waste, and abuse.