Tag: PSTN Calling

Many people have experienced frustrating background noise on a meeting or phone call. Whether it’s talking to someone who is driving, a customer support agent in a large noisy office, or food being delivered by a courier on a windy night. It can be distracting and unproductive at best. We are excited to announce Amazon […]

The Amazon Chime SDK Public Switched Telephone Network (PSTN) Audio makes it easier for developers to build customized telephony applications using the agility and operational simplicity of a serverless AWS Lambda function. The CallAndBridge action enables developers to take an incoming call from one phone number and forward/bridge the caller to a new outbound call. […]

Using Amazon Chime SDK meetings, you can create a custom meeting application for users to start or join calls over web browsers or mobile. However, you may also seek to support callers from Public Switched Telephone Networks (PSTN) phones dialing in to your Amazon Chime SDK meetings. This may include callers that have weak or […]

Across industries, our customers have increased investments in communication-enabled applications. For example, retailers are integrating two-way video into customer service applications, and healthcare providers are using video to connect physicians and patients. Our customers, however, tell us that building real-time communications applications is a challenging and time-consuming process requiring large up-front investments, developing specialized skills […]

In March 2019, AWS launched Amazon Chime Voice Connector, a pay-as-you go SIP trunking service for your on-premises phone system that can save you over 50% on your voice calling costs. The service is delivered over your Internet connection or AWS Direct Connect and can elastically scale up or down to meet your business needs. […]

Voice communications are often the front-line of a company’s identity. Companies require highly-available voice calling services to ensure they are always reachable by their customers. To ensure these requirements are met, businesses often build redundancy in their voice infrastructure and their connectivity to the Public Switched Telephone Network (PSTN). This post shows how you can […]