Tag: Telephony

Many businesses operate Interactive Voice Response (IVR) systems that allow callers to use their telephones to interact with various business systems. IVRs work by providing prompts to callers and allowing them to respond using their own voice or via dual-tone multi frequency (DTMF) input on their phones. IVRs are commonly used in automated, self-service use […]

The Amazon Chime SDK Public Switched Telephone Network (PSTN) audio service to make it easier for developers to build customized telephony applications using the agility and operational simplicity of a serverless AWS Lambda function. Starting today, developers can record voice calls and store the recordings in the Amazon Simple Storage Service (Amazon S3) bucket of […]

Customers looking to add telephony capabilities to their applications are often faced with the burden of operating their applications as well the telephony infrastructure required to support their use case. Building, operating, and integrating telephony infrastructure with their applications also require teams to have extensive telephony expertise in addition to software development skills. The SIP […]