Tag: Telephony

August 2025: Please refer to Set up Amazon Connect external voice transfer to an on-premise voice system for IVR use cases. Many businesses operate Interactive Voice Response (IVR) systems that allow callers to use their telephones to interact with various business systems. IVRs work by providing prompts to callers and allowing them to respond using their […]

August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. The Amazon Chime SDK Public Switched Telephone Network (PSTN) audio service to make it easier for developers to build customized telephony applications using the agility and operational simplicity of a serverless AWS Lambda function. Starting today, developers can record voice calls […]

August 2025: Please refer to Amazon Connect Outbound Campaigns for managing outbound call automation. Customers looking to add telephony capabilities to their applications are often faced with the burden of operating their applications as well the telephony infrastructure required to support their use case. Building, operating, and integrating telephony infrastructure with their applications also require teams […]