Business Productivity

Tag: Voice APIs

Voice Focus Overview

Background noise suppression on the PSTN using the Amazon Chime SDK

Many people have experienced frustrating background noise on a meeting or phone call. Whether it’s talking to someone who is driving, a customer support agent in a large noisy office, or food being delivered by a courier on a windy night. It can be distracting and unproductive at best. We are excited to announce Amazon […]

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Call Forwarding Overview

Building a PSTN call forwarding solution with the Amazon Chime SDK

The Amazon Chime SDK Public Switched Telephone Network (PSTN) Audio makes it easier for developers to build customized telephony applications using the agility and operational simplicity of a serverless AWS Lambda function. The CallAndBridge action enables developers to take an incoming call from one phone number and forward/bridge the caller to a new outbound call. […]

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Building voice menus and call routing with the Amazon Chime SDK

In November 2020, we launched the SIP media applications (SMA) feature in the US and certain other countries to make it easier for builders to enable Amazon Chime SDK meeting attendees to join via a landline or mobile phone. With SMA, builders can add phone numbers and customized voice menus to Amazon Chime SDK meetings […]

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Building an on-demand phone call recording solution with Amazon Chime SDK

The Amazon Chime SDK Public Switched Telephone Network (PSTN) audio service to make it easier for developers to build customized telephony applications using the agility and operational simplicity of a serverless AWS Lambda function. Starting today, developers can record voice calls and store the recordings in the Amazon Simple Storage Service (Amazon S3) bucket of […]

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Using the Amazon Chime SDK to Create Automated Outbound Call Notifications

Customers looking to add telephony capabilities to their applications are often faced with the burden of operating their applications as well the telephony infrastructure required to support their use case. Building, operating, and integrating telephony infrastructure with their applications also require teams to have extensive telephony expertise in addition to software development skills. The SIP […]

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