AWS Contact Center
Tag: Call Routing
Last Agent and Last Queue Routing on Amazon Connect for Returning Callers
Introduction In our previous blog, we discussed how Amazon Connect customer profiles provides a simple, consistent way to manage customer’s experience for repeat callers with features like personalized prompts, last agent, and last queue routing. For customers looking to personalize the experience of repeat callers, but are unable or not wanting to use customer profiles, this […]
Read More