Category: Industries

Download a Free Copy It’s not news that the global energy sector is facing its biggest challenge in recent history, driven by simultaneous demand and supply shocks that have driven the cost of energy to its lowest levels in history. Leaders in the energy industry, regardless of the company’s size or position in the value […]

COVID-19 has upended the way consumers interact with their financial institutions on an unprecedented scale and speed as detailed in the blog post authored by Scott Mullins, Managing Director of Worldwide Financial Services Business & Market Development for AWS, and the payments industry is no exception. The global pandemic has accelerated the growth of digital […]

It’s been said that challenges shouldn’t paralyze you but help discover who you are. We’ve seen time and again how immense challenges bring about incredible innovation. That is especially true today. Around the globe, travel and hospitality companies are taking advantage of the flexibility of the AWS Cloud to innovate quickly and meet the needs […]

Innovations in industries like retail, communication, transportation, and entertainment, have forever changed customer expectations. Information and services can now be accessed immediately from nearly any device in any location. For healthcare, this means patients want new ways to conveniently and quickly access care… and taking their business elsewhere if those needs are not met. In […]

This post is authored by Roger El Khoury – Founder and Managing Director of Neorcha. — How contactless services in hotels can help the industry bounce back Whilst we’re in the midst of the COVID-19 crisis, hoteliers around the world – as one of the hardest hit sectors globally- are preparing for a new normal. […]

With COVID-19 continuing to impact citizens globally, many individuals have been required to shelter-in-place to reduce the spread of the virus. While this has reduced the exposure risk for COVID-19, it has created social- and health-related challenges for individuals, such as access to healthy food, social service supports, and healthcare. To lessen the strain on […]

There are only three measurements that tell you nearly everything you need to know about your organisation’s overall performance: employee engagement, customer satisfaction, and cash flow. – Jack Welch Imagine having access to detailed, insightful, and ongoing feedback from your most frequent technology product users, culminating in an increase in your profitability. Would you refuse? […]

What happens when a pandemic cancels your annual scientific meeting? You improvise. The Observational Health Data Sciences and Informatics (OHDSI, pronounced “odyssey”) community planned to celebrate recent research initiatives and discuss future efforts during the annual European Symposium at Oxford University in late March. COVID-19 had other plans. Opting to flatten the curve, symposium organizers […]

Utility executives share common benchmark success metrics when reporting to stakeholders including customers, regulators, elected officials, and investors. Regulated investor-owned utilities focus on long-term metrics such regulated rates of return (ROR) and service reliability benchmarks such as Customer Average Interruption Duration Index (CAIDI). Energy retail executives focus closely on customer satisfaction (CSAT) scores and customer […]

The Dark Data Problem Up to 80% of your organization’s medical patient data is untapped, undervalued, or unused Imagine walking into a physician’s office for a checkup. As you describe some pain you’ve been having in your left knee, the doctor barely looks up from the screen as she clatters away on the keyboard, taking […]