AWS for Industries

Category: Travel and Hospitality

Personalizing loyalty programs for engagement in the travel and hospitality industry

The average American today participates in 14.8 different loyalty programs, and odds are you’ve participated in one, too. Some of the larger travel and hospitality loyalty programs include Alaska Airlines Mileage Plan, Hilton Honors, and Domino’s Piece of the Pie. Programs like these are popular because they work. Loyalty members generate on average 12% to […]

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How six AWS travel and hospitality leaders are transforming the industry

80 Years – 50 Years – 6 Years – and all ready for the future Choice Hotels has served customers for more than 80 years. Korean Air Lines is celebrating 50 years of flight. Deliveroo has been satiating diners for just a little over six years now. Executives from these travel and hospitality leaders, as […]

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Improving customer service interactions in the hospitality industry using Amazon Connect

Have you ever experienced an issue with your flight, hotel room, or rental car while on vacation or a business trip? What’s the first thing you do? Yes, you call the company responsible. According to Hospitality Net, phone calls deliver 20% to 50% of the bookings for companies in the hospitality industry. That means that […]

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How AWS partners are helping transform travel and hospitality

“Technology always develops from the primitive, via the complicated, to the simple.” — Antoine de Saint-Exupéry Growth and Complexity An aviator and engineer, born 119 years ago, Antoine de Saint-Exupéry’s quote left us a timeless analogy to describe how the travel and hospitality (T&H) industry transforms. The industry is big, complex and people-driven. With the […]

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In the News: Today’s in-flight experience is brought to you by machine learning

The below article originally appeared in WIRED.  Inflight entertainment in the pre-internet era was limited to the books and magazines that could be crammed into a passenger’s carry-on—or bought last-minute at the airport. But today, from the array of entertainment options to inflight Wi-Fi, technology has made today’s flying experience markedly more enjoyable. Now, Panasonic […]

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Why accessibility is the hotel industry’s most overlooked asset

Stephen Cluskey (CEO Mobility Mojo) speaking at the recent Skift Global Forum in New York Accessible tourism – problem or opportunity? Accessibility will eventually affect us all. Imagine an elderly traveler with a bad hip or knee who needs to know if there is a walk-in shower in their hotel room, a wheelchair user looking […]

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Evolution of the cloud journey in the world of travel

It is next to impossible to have any technology-related discussion in today’s world without a direct or indirect reference to the cloud. However, the adoption journey in some industries such as travel has not been as rapid as in some other industries like Finance, Entertainment, Retail, or Manufacturing, just to name a few. In this […]

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The future of air travel retailing

Travel is a personal experience, whether you are traveling for leisure, business, or a combination of both. When people travel, they dream about exotic places, the opportunity to meet new people, make connections, create partnerships, or drive new business. There are thousands of travel technology topics I could write about, but with the IATA Airline […]

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AWS re:Invent 2019 – Travel and Hospitality Industry Guide

*Updated Oct 24, 2019 AWS re:Invent is a conference hosted by Amazon Web Services for the global cloud computing community. The event features keynote announcements, training and certification opportunities, access to more than 2,000 technical sessions, a partner expo, after-hours events, and so much more. re:Invent 2019 will take place Dec 2-6 in Las Vegas. […]

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A Travel Tech CEO’s journey from cloud skeptic to evangelist

As CEO of 3Victors, a travel big data AI startup, who spent the better part of his career solving tricky digital problems by tuning software to squeeze maximum performance from racks of bare metal computers, I was more than a bit skeptical of cloud computing. First, let me provide a little insight into my company […]

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