AWS for Industries

Category: Travel and Hospitality

Improving technology resiliency to weather the slowdown in travel and hospitality

As COVID-19 continues to spread around the world, we place tremendous value and focus on the well-being and safety of our employees, partners, and customers. The Amazon Day One Blog is being updated regularly on all the ways Amazon is working to address this crisis. While the impact has been felt by everyone and across […]

4 surprising restaurant industry trends

In the previous blog post 7 defunct restaurant brands we can learn from, I reviewed how some historic restaurant brands failed to adjust to changing consumer preferences and market dynamics. This post examines the restaurant industry trends that we are watching for in 2020 and how AWS prepares restaurants for the impact. Trend 1: The […]

Restaurants are hungry for data insights as food delivery analytics gains traction

This is a point of view from Wavicle — an AWS Select Tier Consulting Partner specialized in custom data, analytics, and cloud solutions. “Eating out is fun.” You may or may not remember that nostalgic tagline from decades ago. Now there’s a modern 21st century corollary to it: “Eating in is fun.” Whether at home, […]

Executive Conversations: Jonathan Barouch, CEO, Local Measure

Local Measure is making travel and hospitality more human through technology. CEO of Local Measure Jonathan Barouch joined David Peller, Head of Worldwide Business Development for AWS Travel and Hospitality, for a wide-ranging discussion that uncovered insights into the industry and current landscape. — David Peller (DP): Tell me a little about your business, Local […]

7 defunct restaurant brands we can learn from

Regardless of your age, it is likely that you have fond memories of visiting a restaurant brand that is no longer in existence. That restaurant may no longer be around because they likely failed to adjust to changing consumer preferences and market dynamics. By learning from our past, we can avoid repeating the same mistakes, […]

Convenient Conversations: How conversational AI elevates the traveler experience

This is a point of view from Andrei Papancea, Cofounder and CEO of NLX – an AWS technology partner specialized in building the next generation of conversational applications. — As consumer demands are changing, brands are constantly looking for new ways to interact with customers. Digital conversations are on the rise. According to Smooch.io’s State […]

Personalizing loyalty programs for engagement in the travel and hospitality industry

The average American today participates in 14.8 different loyalty programs, and odds are you’ve participated in one, too. Some of the larger travel and hospitality loyalty programs include Alaska Airlines Mileage Plan, Hilton Honors, and Domino’s Piece of the Pie. Programs like these are popular because they work. Loyalty members generate on average 12% to […]

Improving customer service interactions in the hospitality industry using Amazon Connect

Have you ever experienced an issue with your flight, hotel room, or rental car while on vacation or a business trip? What’s the first thing you do? Yes, you call the company responsible. According to Hospitality Net, phone calls deliver 20% to 50% of the bookings for companies in the hospitality industry. That means that […]

How AWS partners are helping transform travel and hospitality

“Technology always develops from the primitive, via the complicated, to the simple.” — Antoine de Saint-Exupéry Growth and Complexity An aviator and engineer, born 119 years ago, Antoine de Saint-Exupéry’s quote left us a timeless analogy to describe how the travel and hospitality (T&H) industry transforms. The industry is big, complex and people-driven. With the […]