Category: Travel and Hospitality

Many quick service restaurants (QSRs) and dining brands rely on third-party point-of-interest data to understand if they’re making the right market expansion moves. For example, a QSR looking to place its first location in New York City may want to know the clustering of bars and nightlife venues in Manhattan to set hours of operation […]

I am delighted to announce that the inaugural Amazon Web Services (AWS) Industry Innovators: Travel and Hospitality virtual event will be held on June 14, 2022. Industry Innovators is a half-day event dedicated to sharing travel and hospitality innovation stories and insights. Join us to hear how your peers at Dine Brands Global, Melia Hotels […]

At the beginning of April, I headed to Manchester, United Kingdom, to attend the CAPA Airline Leaders’ Summit – Airlines in Transition. This was the first in-person event I had participated in for 2 years, and it did not disappoint. The conversation was about strategic topics and key megatrends, including decarbonization, point-to-point travel, business travel, […]

Introduction Generation Z (Gen Z), the generation born between 1997 to 2012, includes 67 million individuals, or roughly 20 percent of the US population. Gen Z individuals spend more time texting, also known as short messaging service (SMS), on their mobile devices than any other demographic. The pandemic has galvanized most restaurants to add food […]

A guest blog by Tim McLaughlin, CEO of GoTab Inc. If the COVID-19 pandemic has proven anything, it is that the hospitality industry has to embrace technology to move forward, especially during challenging times. As restaurant, bar, brewery, winery, and entertainment venue operators discovered 2 years ago, operations can be severely disrupted by external factors […]

A highlight of my chosen profession is the opportunity to exchange experiences, perspectives, observations, and ideas with colleagues who are equally as passionate about the restaurant and food service industry. One such recent opportunity saw me join Joe Jensen, Vice President of the Internet of Things (IoT) Group and General Manager of Retail, Banking, Hospitality, […]

Introduction All contact centers face a difficult balancing act between customer wait time and agent staffing. If not done right, contact centers might either staff too many agents, thus increasing operating costs, or too few agents, thus increasing customer wait time. This increased wait time translates to poor customer experience and even lost customers. What […]

Changi Airport Group (CAG) uses innovative technology to operate Singapore Changi Airport, one of the most-awarded airports in the world. At the onset of the COVID-19 pandemic in early 2020, the number of CAG’s passengers sharply decreased by 98 percent in a matter of weeks. Governments all over the world were also starting to impose […]

I’m fortunate to regularly speak with airport industry leaders. From my conversations with CEOs, as well as commercial, operations, and technology leaders, I’ve noticed a common theme. They are optimistic that the travel industry will continue recovering, and their priority is to improve revenues and the passenger experience. This isn’t surprising given how the industry […]

Massimo, SriHari, and Steven were fortunate to join 20,000+ in-person attendees and more than 600,000 virtual participants at this year’s annual AWS innovation conference – re:Invent 2021. Customers and partners alike shared the overwhelming feeling of conducting business in-person again. Ian-Michael Farkas of Local Measure stated, “Making connections in-person has accelerated my ability to form […]