Tag: More Retail

After its re-invention in recent years, online retail is settling into a new cadence. Forward-thinking retailers are using this opportunity to improve the customer experience (CX) and deliver a truly unified, omnichannel experience. To achieve this, retailers are adopting flexible composable architecture and applications. This flexible approach breaks down the traditional silos between multiple channels […]

Loyalty /ˈloi(-ə)l-tē/, noun: the quality of being loyal; a strong feeling of support or allegiance. Loyalty programs have been around for hundreds of years. The concept dates back to ancient Egypt, where workers were given beer-and-bread “tokens”—similar to loyalty points—in exchange for their labor. Similarly, merchants in the 1800s gave customers copper tokens to encourage […]

The convenience of online shopping has exploded in recent years, bringing both new opportunities and challenges. One of the most critical challenges faced by digital commerce companies is scalability—the ability to handle increased demand while maintaining optimal performance. Without scalability, your server resources might get overwhelmed, resulting in slow loading times and frustrating user experiences. […]

Re:Invent 2023 is returning to Las Vegas and Retail and Consumer Packaged Goods (CPG) industry leaders from around the world will gather to showcase the latest AWS services and features that can drive operational excellence, elevate customer experiences, and unlock new business models in your industry. Whether you’re returning or making your first appearance, we […]

After the pandemic’s hyper-growth in ecommerce sales, online retailers and direct-to-consumer (DTC) brands are now having to compete in a higher inflation environment and uncertain economy. One area gaining increasing attention is shipping and delivery—either how to reduce cost or offer a better delivery experience (often both). In the latest installment of our Retail Partner […]

Last week at GroceryShop, Scott Langdoc, Justin Honaman and I enjoyed seeing various members of the Grocery ecosystem (brands, retailers, solution providers and all of us as shoppers and consumers) come together to learn from each other. This week, reading everyone’s take on GroceryShop has proven to be as insightful as attending GroceryShop itself. Adding […]

Bots. The internet is crawling with them, literally. Bots, short for robots, are software programs that can impersonate human interactions. While bots can be used for helpful activities (think about how chatbots have changed the way we interact with product support) they can have a much more sinister side. Bots are relentless, and they pose […]

Retailers are always seeking new ways to enhance the customer experience and reduce friction during the shopping process. Generative AI has enabled innovations like a smart kiosk, a self-service platform that provides customers with a convenient and interactive way to shop. It enables customers to browse, purchase, and even receive personalized recommendations, all without the […]

A common refrain for retailers is, “I know generative AI [artificial intelligence] is going to impact our industry, but I’m not sure where to place my bets.” It’s clear the technology has far-ranging capabilities and potential, but where should retailers invest? Of course, the answer will vary for each retailer as each situation is unique, […]

The retail industry is facing numerous challenges in today’s dynamic landscape that are forcing them to rethink their strategies. Retailers must keep up with technological advancements, such as generative AI, artificial intelligence and machine learning (AI/ML) and ecommerce platforms, to remain competitive to retain customers and market share. Retailers face intense competition from both traditional […]