Category: Amazon Connect

Notifications for critical AWS Support cases are essential to ensure that issues that affect your workloads are addressed quickly. AWS Support sends email notifications automatically when support cases are newly created or updated in your AWS accounts, and they can be viewed in AWS Support Center, or the AWS Managed Services (AMS) console for customers […]

Amazon Connect is an easy-to-use cloud contact center solution that helps companies of any size deliver superior customer service at a lower cost. Connect has many real-time monitoring capabilities. For requirements that go beyond those supported out of the box, Amazon Connect also provides you with data and APIs you can use to implement your […]