Tag: call centers

Guernsey County in Ohio selected Amazon Web Services (AWS) Partner Carbyne to help transition its 911 call center from analog to a digital interface that is smartphone-friendly and allows operators to communicate with callers via live video. Read this blog post to learn more.

With state Medicaid agencies (SMAs) contacting all their members, contact centers must scale to meet increased demand—however, staffing shortages can make this outreach and call support difficult. SMAs can support staff members and make sure members get their communications needs met by using AWS and cloud technology to introduce automation into their outreach process. Learn how to deploy a serverless outbound campaign to meet Medicaid unwinding outreach needs and support agency staff members by streamlining the outreach process.

AWS is committed to helping our customers address the challenges brought about by COVID-19. In the months since the pandemic started, we have helped governments and organizations around the world accelerate efforts to track the virus, understand its outbreak, and better contain its spread. These are principles that have been reinforced by the World Health Organization (WHO). With the number of worldwide cases continuing to rise at an alarming rate, there is a global imperative to discover, test, and isolate patients in order to slow the viral spread, save lives, and fully reopen economies. To meet this public health imperative, governments are expanding their use of a well-established technique called ‘contact tracing’.