Business Productivity

Now achieve multi-region availability and proactive call monitoring with Amazon Chime Voice Connector

In March 2019, AWS launched Amazon Chime Voice Connector, a pay-as-you go SIP trunking service for your on-premises phone system that can save you over 50% on your voice calling costs. The service is delivered over your Internet connection or AWS Direct Connect and can elastically scale up or down to meet your business needs. […]

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Configuring Multi-Region Routing in Amazon Chime Voice Connector

Voice communications are often the front-line of a company’s identity. Companies require highly-available voice calling services to ensure they are always reachable by their customers. To ensure these requirements are met, businesses often build redundancy in their voice infrastructure and their connectivity to the Public Switched Telephone Network (PSTN). This post shows how you can […]

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Now safely catch-up with your work on the go with Echo Auto and Alexa for Business

According to the last United States Census Bureau survey, over 139 million drivers in the US spent an average of 52 minutes per day commuting to their jobs1. We know that many commuters try to use this commute time to check work emails and calendar using their cell phones, which can put their safety at […]

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Now you can ask Alexa to inform meeting participants when you are running late.

Unexpected events such as traffic, or back-to-back meetings can sometimes cause us to be late to our next meeting. Informing meeting participants that we will be late can require multiple steps and we are often not in a position to send this simple message, for example, when we are driving. Starting today, you can ask […]

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Amazon Chime Adds New Ways to Increase Control and Share Management of Your Meetings

Customers tell us that the way Amazon Chime starts meetings is a productivity game-changer for their companies. Not only does Chime auto-call start meetings on time, meetings can start as soon as someone joins, without waiting for the host, allowing available participants to start getting work done. While this works for a broad set of […]

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Build custom chat bots for Amazon Chime

In 2017, Amazon Chime released incoming web-hooks, allowing users to send automated messages into Chime chat rooms. Today, we take chat integrations a step further, announcing the availability of bi-directional chat bot support. With chat bots, users can send and receive information from custom-built bots in Chime chat rooms. When many people think of chat […]

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Create Alexa Skills for your organization in minutes with Alexa for Business Blueprints

Alexa for Business Blueprints lets Alexa for Business customers create and publish private skills to their organization in minutes without writing a single line of code. Now anyone can choose from dozens of available Skill Blueprints to create custom Alexa experiences that remain private to members of their organization. This feature is available in the U.S. […]

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AWS delivers effortless communication for Amazon Chime customers

AWS delivers effortless communication for Amazon Chime customers Delivering flexible options that you and your colleagues can use to stay connected and get work done. In 2017, Amazon Web Services (AWS) launched Amazon Chime on Windows, macOS, iOS, and Android devices. Customers raved about the ability to instantly join meetings and engage in chat conversations […]

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AWS Announces AI Powered Speech Analytics for Amazon Connect and Amazon Chime Business Calling at Enterprise Connect 2019

This week, AWS will be at Enterprise Connect where we are excited to hear from customers and meet with our partners. We are also announcing new capabilities for our contact center and communications services – Amazon Connect, Amazon Chime, Alexa for Business, and Amazon WorkDocs. To learn more about these new capabilities – read on. […]

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