AWS Messaging & Targeting Blog

Tag: best practices

Creating a Daily Dashboard to Track Bounces and Complaints

(Edited July 11, 2017)—We added a link to a CloudFormation stack in the “Building a Daily Dashboard” section. You can use the CloudFormation stack to create the daily dashboard in a few simple steps. Bounce and complaint rates can have a negative impact on your sender reputation, and a bad sender reputation makes it less likely […]

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Do Your Recipients Know Who You Are?

When you send an email for your organization, you want your recipients to read it. For that to happen, your email needs to be delivered, and your recipients need to identify the mail as valuable and worth reading. Of course, you need to provide valuable content in the email itself, but there is more to […]

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Credentials and SES

Hi SES senders, In this blog post I’ll explain which security credentials you need to use depending on how you connect to SES. By “credentials,” I’m referring to identifiers (username/password, AWS access keys, etc.) that you use when you access SES in some way – through the API, SMTP interface, or AWS Management Console. Credentials […]

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Can I use multiple AWS Accounts with SES?

07/03/17 Update: You can now verify as many as 10,000 identities per AWS account. See this forum announcement for details. Short answer: Yes, but with restrictions. Long answer: SES is generally structured around the idea that each AWS account is independent in its sending and can be treated as a separate entity.  We realize however […]

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Never send to old addresses, but what if you have to?

The best practice is to only send mail to people who have specifically asked for your mail, and who have recently interacted with your site.  "Interacted" can mean different things to different people, but generally it means they have logged in to your website, they have recently done business with you, or they have opened or […]

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What is DMARC and should you use it?

This past year, the email industry launched a new standard to help senders protect their mail from being spoofed by phishing attempts.  Thus, DMARC was born.  It stands for “Domain-based Message Authentication, Reporting and Conformance.”  It’s a mouthful, but the impact of DMARC is significant.  LinkedIn has a good article describing what exactly DMARC brings […]

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Email Definitions: Complaint Rate

Now that we’ve talked about complaints and feedback loops, we are ready to discuss complaint rates. As a reminder, a complaint occurs when an email recipient marks an email message as spam by clicking “This is spam” or “send to spam folder” in their web email client. The Internet Service Provider (ISP) records this as […]

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