AWS Management & Governance Blog

Tag: ITSM

Use AWS Control Tower to automate configuration of AWS accounts for ServiceNow IT operations management

Use AWS Control Tower lifecycle events to automate configuration of AWS accounts for ServiceNow IT operations management

Several organizations that I work with use ServiceNow’s IT Operations management capabilities for their on-premises infrastructure and want to leverage the same capabilities for their AWS environment as well. Some of the core capabilities of ServiceNow’s IT Operations management are ServiceNow Discovery, Event Management and Cloud Management. Currently, customers who want to enable ServiceNow’s Cloud […]

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Auto-populate instance details by integrating AWS Config with your ServiceNow CMDB

Introduction Many AWS customers either integrate ServiceNow into their existing AWS services or set up both ServiceNow and AWS services for simultaneous use. One challenge in this use case is the need to update your configuration management database (CMDB) when a new spin-up instance appears in AWS. This post demonstrates how to integrate AWS Config […]

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