AWS Cloud Operations & Migrations Blog
Tag: ITSM
Self-service Account Provisioning Using AWS Service Management Connector for ServiceNow
Many customers are looking to adopt a multi-account strategy within their AWS environment. This allows customers to isolate their workloads into different environments including test, dev, and production in addition to separating workloads based on regulatory requirements. As customers scale their multi-account environments, one strategy to increase agility is to offer business units their own […]
Provision products and raise patch change requests in AWS via ServiceNow
ServiceNow is a popular cloud-based IT Service Management (ITSM) platform. Organizations use ServiceNow to manage incidents, track scheduled and planned infrastructure changes, manage new service requests and track configuration items across IT systems. Common questions I’ve had from customers include how they can use ServiceNow to provision new instances. Or, how to use ServiceNow to […]
Use AWS Control Tower lifecycle events to automate configuration of AWS accounts for ServiceNow IT operations management
Several organizations that I work with use ServiceNow’s IT Operations management capabilities for their on-premises infrastructure and want to leverage the same capabilities for their AWS environment as well. Some of the core capabilities of ServiceNow’s IT Operations management are ServiceNow Discovery, Event Management and Cloud Management. Currently, customers who want to enable ServiceNow’s Cloud […]
Auto-populate instance details by integrating AWS Config with your ServiceNow CMDB
Introduction Many AWS customers either integrate ServiceNow into their existing AWS services or set up both ServiceNow and AWS services for simultaneous use. One challenge in this use case is the need to update your configuration management database (CMDB) when a new spin-up instance appears in AWS. This post demonstrates how to integrate AWS Config […]