AWS Public Sector Blog

Learn how to set up remote working, learning, and call centers with AWS Cloud Champion

For community organizations, government agencies, and educational institutions seeking to support a distributed workforce, citizenry, or student body with cloud capabilities, Amazon Web Services (AWS) has developed an online virtual booth to highlight remote work, learning, and call center use cases for the public sector. Learn how to connect your remote employees, constituents, or students on AWS by playing the AWS Cloud Champion: Virtual Workplace Interactive Challenge.

AWS Cloud Champion VideoHow does AWS Cloud Champion Work?

The AWS Cloud Champion is a gamified tutorial that offers a virtual booth visit, complete with kiosks and a virtual host, to guide you through a self-paced learning experience. After being greeted by the virtual host, you select one of the three available AWS remote workplace solutions to begin your learning journey. The object of the journey is to earn a thousand points to become an “AWS Cloud Champion.”

You join the virtual host in a 360 degree, immersive 3D virtual booth and complete the assigned tasks at each of the five kiosks on your way to becoming an AWS Cloud Champion. You spend about two to three minutes at each of the kiosks. If you visit all four kiosks and complete the quiz, you’ll receive a certificate recognizing your efforts.

What do you learn?

The gamified tutorial covers three sets of AWS services—online meetings, desktop virtualization, and cloud contact centers. This includes learning how to:

Conduct online meetings or classes virtually

Learn how Amazon Chime lets you meet, chat, and place calls inside and outside of your organization, all using a single application. Organizations can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK. Check out more Amazon Chime resources.

Deploy a cloud contact center

Learn how Amazon Connect—designed from the ground up to be omnichannel—provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools—all with pay-as-you-go pricing. Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers. View more Amazon Connect resources.

Access your desktop services, applications, and content from anywhere, anytime

Learn how Amazon WorkSpaces, a managed, secure Desktop-as-a-Service (DaaS) solution, can be used to provision either Windows or Linux desktops in just a few minutes and quickly scale to provide thousands of desktops to workers across the globe. Amazon Workspaces can substitute for traditional desktops and on-premises Virtual Desktop Infrastructure (VDI) solutions. Check out more Amazon WorkSpaces resources.

Also, learn how Amazon AppStream 2.0, a fully managed application streaming service, simplifies application delivery to facilitate virtual labs in universities, colleges, or workplaces. You centrally manage your desktop applications on AppStream 2.0 and securely deliver them to any computer. Users access the same version of each application using their existing credentials and your security policies control access. Check out more Amazon AppStream 2.0 resources.

Getting Started

Play AWS Cloud Champion: Virtual Workplace Interactive Challenge to learn more. The tutorial runs on desktop computers only. You do not need a special device like a gaming console or 3D glasses to view or hear content. So play now—share with others—and let us know your experience. Or contact us to learn more.