Tag: Amazon Pinpoint

Cloud-based contact centers that leverage AI for enhancing the customer experience are gaining wide acceptance. TCS RemacX is an AI-powered CX collaboration space that extends Amazon Connect’s out-of-the box capabilities. It provides ways for customers to get insurance quotes, for example, and assists customer with FAQs using Amazon Lex. It also supports proactive customer communication like automated reminders for payments due using Amazon Pinpoint, and video calling using Amazon Chime.

Salesforce Event Relays enable bidirectional event flows between Salesforce and AWS through Amazon EventBridge. This opens up opportunities to build event-driven, near real-time applications, responding to feedback and outside triggers as they happen. In this post, we use the bidirectional integration to pass events from Salesforce to AWS to send SMS messages, and notify you when a user responds to your message. This is an event-driven architecture, leveraging Custom Platform Events in Salesforce.

Through a broad network of physicians, Care Connectors Medical Group keeps patients up to date on their medical examinations and provides medical services without requiring office visits. Learn how TensorIoT leveraged Amazon Pinpoint and other AWS services to give CCMG a HIPAA-compliant system capable of handling scheduling and routing for their clients. The system helped CCMG to replace outdated cold calling methods, freeing up customer service agents to handle more complex customer issues.

By powering personalized, relevant, and timely digital interactions built on guest behavior data, Braze can help AWS lodging customers generate additional revenue and engage guests for the long run using personalization. Learn how a hotel customer can rapidly and simply transform their web booking engine into a digital user engagement solution offering a personalized booking experience including upsell capabilities.

When it comes to evaluating tools and technologies that focus on customer data, it can be difficult to understand how one tool differentiates from the next. Tealium was one of the first entrants in the Customer Data Platform (CDP) category and helped shape the industry. As such, Tealium is uniquely positioned to help organizations make the most of their data and offer more ways to deliver high-quality customer data to AWS in real-time.

In a global pandemic, it can be hard for medical practitioners and patients to get connected and treated. Continually being on top of patients’ progress is also a challenge, along with scarcity of doctors who themselves are affected by the pandemic. Learn about a reference architecture from Capgemini that uses AWS machine learning services to enable doctors and patients to interact with the least amount of physical contact, while also improving efficiency in treatment management, tracking, and auditing.