AWS Partner Network (APN) Blog

Tag: Operata

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Operata Service Monitoring and Assurance for Cloud Contact Centers and Amazon Connect

The move to cloud-based contact centers (CCaaS) enables innovations like remote agents, sentiment analysis, and AI to improve customer experience. Operata offers a CX monitoring platform for Amazon Connect that provides observability into these connections, helping teams manage shared responsibility, analyze performance, anticipate issues, and optimize resources. Investing in visibility through tools like Operata sets CCaaS customers up for operational success.

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Say Hello to 197 AWS MSP, Competency, Service Ready, and Service Delivery Partners Added or Renewed in October

We are excited to highlight 197 AWS Partners that received new or renewed designations in October for our global AWS Service Delivery, AWS Competency, AWS Managed Service Provider (MSP), and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.