Tag: SuccessKPI

Companies often struggle to understand customer sentiment in call center data, posing barriers to responding to emotions in real-time. SuccessKPI uses natural language understanding and machine learning on a large dataset to enable sentiment prediction. This helps avoid bias of human reviewers and attain objective results when analyzing customer feedback. SuccessKPI offers capabilities like sentiment by channel, time, quarter, and entity to transform customer experiences.

We are excited to highlight 99 AWS Partners that received new designations in March for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

Artificial intelligence (AI) and machine learning (ML) are maturing rapidly. According to Gartner, 75% of enterprises will shift from piloting to operationalizing AI by 2024. That’s why we are expanding the AWS Machine Learning Competency to help customers identify and engage qualified AWS Partners that have deep technical expertise and proven customer success in the areas of Applied AI and Machine Learning Operations (MLOps).