Tag: USAN

With the contact center and customer experience industry evolving rapidly, more businesses are seeing the benefits of investing in innovative solutions, like Amazon Connect, to streamline their systems. We’re excited to announce the Amazon Connect Ready specialization to support seamless customer engagement across multiple channels; improve employee productivity through enhanced data collection; and provide analytics, insights, and optimization dashboards.

We are excited to highlight 79 APN Partners that received new designations in May for our global AWS Competency, AWS Managed Service Provider (MSP), and AWS Service Delivery programs. These designations span workload, solution, and industry, and help AWS customers identify top APN Partners that can deliver on core business objectives. APN Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. It’s based on the same contact center technology used by 70,000 Amazon customer service associates around the world to power millions of customer conversations. Amazon Connect Service Delivery Partners can help you identify business objectives and design contact center solutions that are optimized for cost, reliability, security, performance, and scalability.