Business Productivity

Category: Amazon Chime

Monitoring and troubleshooting with Amazon Chime SDK meeting events

Meeting events allow you to collect client metrics from your audio, video, and screen sharing applications using the Amazon Chime SDK. By integrating meeting events with Amazon CloudWatch, you can view a snapshot of critical information in the Amazon CloudWatch dashboard. For example, if a user encounters a failure while joining a meeting, you can […]

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Transforming audio and shared content in the Amazon Chime SDK for JavaScript

During the course of a virtual meeting, participants sometimes want to share rich media in addition to their standard audio and video. The Amazon Chime SDK enables customers to share media from other applications or browsers into a meeting, such as music for an online fitness class. You can share audio and video from your […]

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How to Screen Share from iOS Devices Using Amazon Chime SDK

The Amazon Chime SDKs for iOS and Android allow application developers to integrate real time audio, video and screen share functionality into their iOS and Android applications. The screen sharing functionality uses the same content sharing concept introduced in the Amazon Chime SDK for JavaScript (except that audio sharing is not supported). With screen sharing, […]

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Join Amazon Chime meetings with Alexa to stay connected with co-workers

Customers are always looking for easy ways to join work meetings virtually with high-quality video and audio. There can be technical challenges connecting to a meeting or unreliable video and audio. There are also inherent problems such as simultaneously using a computer as a screen for the meeting and a device to draft notes. The […]

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Build chat features into your application with Amazon Chime SDK messaging

Overview We have heard from Amazon Chime SDK customers since our launch in 2019 that they need messaging features in their applications. Telehealth customers want to enable real-time and asynchronous communication between care providers and patients. Live event hosts want participants to discuss content in real-time over messaging while they watch a video stream. Services […]

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Amazon Chime SDK Smart Video Sending Demo

The Amazon Chime SDK provides real-time communications components that developers can use to quickly add audio, video, and screen sharing capabilities to their own web or mobile applications. In this blog post, we introduce the open-source Amazon Chime SDK Smart Video Sending Demo. The Demo showcases how to dynamically display up to 16 video tiles […]

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Build a video contact center with Amazon Connect and Amazon Chime SDK

Businesses are investing in video-enabled experiences. They’ve been clear they want to embed more video-enabled functionality in the customer support products and services that they already offer to their customers. Businesses are prioritizing video for the processes used to connect their customers to support agents, or route other inbound inquiries. They have a variety of use […]

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Providing anonymity on customer service calls using Amazon Chime Proxy Phone Sessions

If you’re a company that provides customer service via phone where you engage a specialist for consultation with a customer, you are connecting two individuals for a limited amount of time. Unless you use masked phone numbers to connect those individuals, they may be required to share their personal phone numbers. We hear customers say […]

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How to Integrate Apple’s CallKit into iOS Applications Using the Amazon Chime SDK

Apple’s CallKit is a framework introduced with iOS 10. It gives users the ability to handle VoIP calls from third party apps, such as Skype, similar to how they would handle a system phone call. If your iOS application is currently using Amazon Chime SDK without Apple’s CallKit, you will notice that in-application audio cannot be started […]

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Chime SDK

The power of video everywhere with the Amazon Chime SDK

Over the course of the last six months, video has gone from a technology previously used in only a small number of meetings to a mission-critical application required for most business interactions. Whether it’s a telehealth consult with your doctor or a remote classroom, most organizations and individuals see the value of video across industry, […]

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