Business Productivity

As organizations continue to digitally transform, there is higher demand than ever for software-as-a-service (SaaS) applications that help employees communicate and collaborate. (Just think of the various apps you’ve used at work today!) Studies show that large organizations license an average of over 100 applications. Security and IT professionals want to achieve observability of all […]

Increasingly, customers are adopting more and more SaaS applications to keep their employees more productive and collaborative. However, the pervasive rise of SaaS applications introduces challenges for cybersecurity teams who are responsible for identifying and fixing vulnerabilities in their company’s security systems and programs.  These teams are responsible for monitoring who has access to sensitive […]

Organizations are adopting increasing numbers of cloud-based software-as-a-service (SaaS) applications to support remote work, better collaboration, and improved productivity for employees. But using a variety of different SaaS applications means that audit logs are kept in multiple systems with different schemas. AWS AppFabric is a service that quickly connects multiple applications together helping security professionals […]

Voice enhancement for call recordings using machine-learning-powered denoising and a new speech superresolution model Why is it important to have higher quality audio recordings? Organizations record phone calls and archive call recordings for a variety of reasons including regulatory compliance and customer service quality control. For example, in many regulated industries, such as financial services, […]

The Amazon Chime SDK is a set of composable APIs that enable builders to add communications capabilities to their applications. The call analytics feature of Amazon Chime SDK helps enterprises to record, transcribe and analyze customer conversations. Using the call analytics feature, it is easy to record calls, automatically transcribe conversations and extract insights such […]

The Amazon Chime SDK is a set of real-time communications components that developers can use to quickly add audio calling, video calling, and screen sharing capabilities to their own applications. Developers can leverage the same communication infrastructure and services that power Amazon Chime, an online meetings service from AWS, to deliver engaging experiences in their […]

Introduction I recently had the chance to sit down with Mike Goodwin, Sr Manager Applied Science for Amazon Chime SDK to discuss his team’s work and gain a deeper understanding of their latest innovations. As a driving force behind new audio technologies, the Amazon Chime SDK is continually pushing the boundaries of what is possible […]

Introduction When creating an Amazon Chime SDK Voice Connector dashboard with the help of Amazon CloudWatch’s robust monitoring capabilities, you can proactively identify and address issues that may arise, ensuring uninterrupted and high-quality voice communication. Amazon Chime SDK Voice Connector is a cloud-based service that provides Session Initiation Protocol (SIP) trunking for voice calling. It […]

On 7/24/2023, Amazon Chime SDK introduced enhancements to the composition capability of media pipelines in Amazon Chime SDK. These enhancements enable the combination of multiple video streams and screen sharing into a unified virtual presentation. Users can overlay videos and create dynamic transitions to enhance the visual experience. Additionally, 10 new layout elements have been […]

Adoption of software-as-a-service (SaaS) applications continues to grow, with many organizations now utilizing hundreds of SaaS apps across their business. While organizations routinely leverage SaaS apps to improve employee productivity, many suffer from security issues and inefficiencies resulting from data silos. IT and security teams face challenges related to quickly identifying and responding to security […]