Business Productivity

Introduction The Amazon Chime SDK Call Analytics Real-Time Summarizer is a solution that provides real-time summarization of the phone conversation held through Amazon Chime SDK Voice Connector that leverages the Amazon Chime SDK call analytics to provide real-time summarization of phone conversation health. This demo, Amazon Chime SDK Call Analytics Real-Time Summarizer, utilizes the Amazon […]

Amazon Chime SDK Voice Connector is a cloud-based service that provides SIP trunking for voice calling. It is widely used by businesses and organizations to facilitate communication with customers and partners. With Amazon Chime Voice SDK Connector, you can connect your existing phone system to the cloud and take advantage of features such as scalability, […]

Amazon Chime SDK launches hands-on workshop for real-time call analytics You can now learn how to use Amazon Chime SDK real-time call analytics with the Using Amazon Chime Call Analytics Workshop, a recent addition to AWS Workshops, a growing collection of self-paced tutorials designed to teach practical skills and techniques to solve business problems with AWS. […]

This blog post was co-written by Masaki Yoshii, LABO Managing Director at Peers Co, Ltd,. and Takeshi Kobayashi, Sr Solutions Architect at AWS, supervised by Seiji Nishihiro, Senior Manager Consumer Marketing Department at NTT DOCOMO, INC.. Introduction In 2022, NTT DOCOMO, INC., one of the largest mobile phone operators in Japan, successfully deployed their online […]

This is a guest blog written by Yoshio Nakamura at NTT East. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content or accuracy of this post. NTT East primarily provides internet connection services and mobile communication services as a regional communication service provider […]

Introduction On 27 Mar 2023, Amazon Chime SDK launched the call analytics feature to help organizations extract real-time insights from voice conversations. This blog explains the steps required to enhance the data lake created for use with Amazon Chime SDK call analytics by parsing the metadata provided by a voice infrastructure. Metadata parsing is done […]

How Jira users’ collaboration is improved by using Amazon Chime SDK Anna Odrynska, Chief Strategy Officer at Alpha Serve This is a guest blog written by Anna Odrynska, Chief Strategy Officer at Alpha Serve. The content and opinions in this post are those of the third-party author and AWS is not responsible for the content […]

Use Amazon Chime SDK’s call analytics to label speakers in a conference call Why is it useful to label speakers on conference calls? In many multi-party voice communications use cases, it is important to identify and label the active speakers in real time, in order to know what was said and by whom. This information […]

Introduction Today, you can use AWS machine learning services to get real-time insights from your calls. Machine learning-generated insights include live transcriptions to remove note-taking requirements, user sentiment and phrase detection to drive in-call guidance, and conversation characteristics such as talk speed and non-talk time for in-call coaching. Organizations use these insights to help improve […]

AWS Announces AWS Supply Chain New cloud application improves supply chain visibility and delivers actionable insights to mitigate supply chain risks, lower costs, and improve customer experiences Lifetime Brands, Traeger Grills, and Whole Foods Market among customers using AWS Supply Chain At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company (NASDAQ: AMZN), […]