Tag: Cultural Change

You show me a successful complex system, and I will show you a system that has evolved through trial and error. —Tim Harford, Economist Read any contemporary article on organisations and within the first few sentences the word, “agile” appears at least once. Some articles suggest achieving agility with a new target operating model (TOM), […]

In the dynamic realm of software development, fostering a positive developer experience is critical to organizational success. However, certain practices inadvertently sabotage this experience, hindering productivity and innovation. Let’s examine these pitfalls and explore actionable strategies for IT leaders to overcome them and ensure a vibrant and efficient development ecosystem that attracts and retains talent. […]

Some of us like to use the holiday season and early part of the new year to step back from day-to-day activities and reflect. It’s a good time to plan a bit for the coming year and catch up on what others are doing and thinking. For me it’s also a chance to work my […]

According to the worldwide bestseller Thinking, Fast and Slow by Nobel Prize winner Daniel Kahneman, people make decisions either intuitively or logically. Intuition leads to fast decisions; rational thinking leads to slow decisions. In organizations, it’s the other way around. Intuition leads to long decision-making processes; data- and fact-driven decisions lead to shorter processes. In […]

Stop me if you’ve heard this one. A company wants to transform to meet the future. The transformation is necessary; without it, they will be threatened by disruptive competitors or unable to serve their customers. But they can’t get started on the transformation because their employees are busy with their day-to-day jobs. Transforming requires effort. […]

IT Infrastructure Library (ITIL) has changed IT for the worse. OK, now that I have your attention, let me be fair: ITIL has benefited many aspects of IT (e.g., help desks, infrastructure management, service delivery, etc.) by bringing structure, standards, and consistent, repeatable processes to what was previously a free-for-all. The problem is that IT […]

There’s something problematic about planning for resilience. On the one hand, we know it’s necessary. If the COVID pandemic taught us nothing else, we learned that unexpected major disruptions can and will occur. And those disruptions will involve not just technology but, in some cases, business processes, personnel, communication, and even the fundamental market characteristics […]

I wonder if we’re overlooking an important implication of AI and generative AI for the future of the enterprise. If, as seems to be the case, many employees will use generative AI applications to assist them and interactively support their work, then a new style of work is emerging. Success for an employee will mean […]

As an Enterprise Strategist, I find multicloud topics come up in many discussions rife with confusion, false certainty, and tentativeness. Companies are bombarded with conflicting messaging telling them either to never adopt a multicloud approach or to not miss out because “everyone is switching to multicloud.” There are good reasons for either pursuing or avoiding […]

Sometimes an idea becomes so ingrained in conventional wisdom, such an embedded assumption in everything we do, that it demands to be questioned. Think about how often you hear someone in a meeting say, “We need to prioritize,” or ask, “Is this a priority?” When something goes wrong, it may be blamed on a failure […]