Tag: enterprise strategy

Your next million customers might never walk into a store, never scroll a product page, and never click “Add to Cart.” They are AI agents, software that shops on behalf of humans, and they are already on your site. Retailers are moving from competing for human attention to competing for algorithmic inclusion. Every decade or […]

In response to CFOs demanding returns on technology investments, CTOs must measure software development productivity across four dimensions—business value, speed to market, delivery reliability, and team health—to effectively demonstrate how their teams create measurable impact and business growth.

With AI’s rapid evolution, boards face multi-faceted risks requiring diverse oversight, technical expertise, agile risk-mitigation, clear values guiding deployment, and robust cybersecurity – proactively managing uncertainties while capturing AI’s transformative potential.

Transformation is not a destination; it’s a journey of continuous growth and self-discovery. —Tony Robbins I used to run regularly until life got in the way. I now intend to spend a boatload of money on fitness gear and fit running around all my other activities, probably starting in the new year. I anticipate being […]

Some of us like to use the holiday season and early part of the new year to step back from day-to-day activities and reflect. It’s a good time to plan a bit for the coming year and catch up on what others are doing and thinking. For me it’s also a chance to work my […]

According to the worldwide bestseller Thinking, Fast and Slow by Nobel Prize winner Daniel Kahneman, people make decisions either intuitively or logically. Intuition leads to fast decisions; rational thinking leads to slow decisions. In organizations, it’s the other way around. Intuition leads to long decision-making processes; data- and fact-driven decisions lead to shorter processes. In […]

It’s the job of senior enterprise leaders to ensure that their organizations are ready for the future. Unfortunately the future is unclear to us—all the more so in this era of rapid change, uncertainty, and complexity. As with the weather, we can foresee the near future with some certainty, but as we look further ahead, […]

IT Infrastructure Library (ITIL) has changed IT for the worse. OK, now that I have your attention, let me be fair: ITIL has benefited many aspects of IT (e.g., help desks, infrastructure management, service delivery, etc.) by bringing structure, standards, and consistent, repeatable processes to what was previously a free-for-all. The problem is that IT […]

There’s something problematic about planning for resilience. On the one hand, we know it’s necessary. If the COVID pandemic taught us nothing else, we learned that unexpected major disruptions can and will occur. And those disruptions will involve not just technology but, in some cases, business processes, personnel, communication, and even the fundamental market characteristics […]

Many of my conversations with AWS customers are about their attempts to build developer experience platforms that simplify software development and operations, automate deployments, improve software quality, reduce costs, and ensure security and compliance. Unfortunately, not all platforms live up to their expectations. The most frequently cited problem is development teams rejecting the platform that […]