Tag: BOPIS

Today’s retailers not only need to embrace the profound digital transformations happening in the industry, but also deliver real value for their consumers and their organizations. With the emergence of generative artificial intelligence (AI) and other innovations, 2024 marks a pivotal moment for the industry—and physical stores are ripe for disruption. Forrester notes that “retailers […]

Retailers have always been in a race to deliver an exceptional customer experience, and in the digital age, that race has only become more intense—particularly in physical stores. With consumers shopping again at brick-and-mortar stores, some key trends have emerged: Half of retail customers intend to still use digital, mobile, self-service, and contactless technologies adopted […]

As a part of our “Engaging Shoppers & Consumers” track at this year’s Industry Innovators virtual event, we had the pleasure of welcoming Hallmark’s Chief Technology Officer Chai Pallapothula to discuss how the company is engaging shoppers and consumers with the help of digital transformation. In this post, we cover highlights from Pallapothula’s “How Hallmark […]

Learn more about the sessions and speakers featured in Track 2: Future of Commerce at this year’s Industry Innovator’s Conference for Retail & CPG 2022. Gone are the days of customers shopping in silos. If the last few years have taught us anything in retail, it’s that people are looking for less separation and more […]

We all witnessed and probably personally experienced the massive shift to online ordering as the COVID-19 pandemic set in. Despite the shift and somewhat surprisingly, 80% of sales still involve physical stores. As ecommerce continues to mature and consumers become more digitally savvy, these trends have emerged: Online sales continue to soar, with a 42% […]

As the retail industry tackles dramatic shifts in shopper behavior, broad changes in product assortments, and huge growth in digital orders, innovative merchants are responding to these market shifts with laser-focused, technology-driven customer experience initiatives. We wholeheartedly applaud these efforts. But it’s not enough. Retailers must also focus on back-office store operations to increase automation, […]