Tag: hospitality

This is a point of view from Andrei Papancea, Cofounder and CEO of NLX – an AWS technology partner specialized in building the next generation of conversational applications. — As consumer demands are changing, brands are constantly looking for new ways to interact with customers. Digital conversations are on the rise. According to Smooch.io’s State […]

The average American today participates in 14.8 different loyalty programs, and odds are you’ve participated in one, too. Some of the larger travel and hospitality loyalty programs include Alaska Airlines Mileage Plan, Hilton Honors, and Domino’s Piece of the Pie. Programs like these are popular because they work. Loyalty members generate on average 12% to […]

80 Years – 50 Years – 6 Years – and all ready for the future Choice Hotels has served customers for more than 80 years. Korean Air Lines is celebrating 50 years of flight. Deliveroo has been satiating diners for just a little over six years now. Executives from these travel and hospitality leaders, as […]

Have you ever experienced an issue with your flight, hotel room, or rental car while on vacation or a business trip? What’s the first thing you do? Yes, you call the company responsible. According to Hospitality Net, phone calls deliver 20% to 50% of the bookings for companies in the hospitality industry. That means that […]

“Technology always develops from the primitive, via the complicated, to the simple.” — Antoine de Saint-Exupéry Growth and Complexity An aviator and engineer, born 119 years ago, Antoine de Saint-Exupéry’s quote left us a timeless analogy to describe how the travel and hospitality (T&H) industry transforms. The industry is big, complex and people-driven. With the […]

Stephen Cluskey (CEO Mobility Mojo) speaking at the recent Skift Global Forum in New York Accessible tourism – problem or opportunity? Accessibility will eventually affect us all. Imagine an elderly traveler with a bad hip or knee who needs to know if there is a walk-in shower in their hotel room, a wheelchair user looking […]

*Updated Oct 24, 2019 AWS re:Invent is a conference hosted by Amazon Web Services for the global cloud computing community. The event features keynote announcements, training and certification opportunities, access to more than 2,000 technical sessions, a partner expo, after-hours events, and so much more. re:Invent 2019 will take place Dec 2-6 in Las Vegas. […]

There is no question that we are living in exciting times, especially with regard to some of the innovations happening in the world of hospitality. For those of us who travel regularly, or anyone who enjoys staying in hotels, dining out, or partaking in the other numerous offerings provided by the hospitality industry, frequent changes […]

The travel and hospitality industry is going through massive change, driven largely by disruption of legacy business models and rapid advancements in technology (e.g. ML/AI). At the same time, competition and consumer expectations are greater than ever. Companies are using technology to get and stay ahead but for many, understanding and implementing cloud technology can […]