AWS for Industries

Tag: personalization

Imagining a high-touch, yet touchless hotel experience

“One of the only ways to get out of a tight box is to invent your way out” – Jeff Bezos Industries are going through difficult times; global businesses impacted by the prolonged lockdown must transform challenges into great opportunities. The world has witnessed similar events in the past, although maybe not quite at this […]

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Five bets for the next five years: Technology transformations in the restaurant business

During my career in the restaurant business, technology went from being a standalone, assembly-language based point-of-sale system with limited functionality and importance to a highly integrated, mission-critical ecosystem. Looking back, much of the timing and nature of this evolution was not predictable, but there were certain clear trends that informed pre-emptive bets. These in turn, […]

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4 surprising restaurant industry trends

In the previous blog post 7 defunct restaurant brands we can learn from, I reviewed how some historic restaurant brands failed to adjust to changing consumer preferences and market dynamics. This post examines the restaurant industry trends that we are watching for in 2020 and how AWS prepares restaurants for the impact. Trend 1: The […]

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Convenient Conversations: How conversational AI elevates the traveler experience

This is a point of view from Andrei Papancea, Cofounder and CEO of NLX – an AWS technology partner specialized in building the next generation of conversational applications. — As consumer demands are changing, brands are constantly looking for new ways to interact with customers. Digital conversations are on the rise. According to Smooch.io’s State […]

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Personalizing loyalty programs for engagement in the travel and hospitality industry

The average American today participates in 14.8 different loyalty programs, and odds are you’ve participated in one, too. Some of the larger travel and hospitality loyalty programs include Alaska Airlines Mileage Plan, Hilton Honors, and Domino’s Piece of the Pie. Programs like these are popular because they work. Loyalty members generate on average 12% to […]

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How six AWS travel and hospitality leaders are transforming the industry

80 Years – 50 Years – 6 Years – and all ready for the future Choice Hotels has served customers for more than 80 years. Korean Air Lines is celebrating 50 years of flight. Deliveroo has been satiating diners for just a little over six years now. Executives from these travel and hospitality leaders, as […]

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Why accessibility is the hotel industry’s most overlooked asset

Stephen Cluskey (CEO Mobility Mojo) speaking at the recent Skift Global Forum in New York Accessible tourism – problem or opportunity? Accessibility will eventually affect us all. Imagine an elderly traveler with a bad hip or knee who needs to know if there is a walk-in shower in their hotel room, a wheelchair user looking […]

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AWS re:Invent 2019 – Travel and Hospitality Industry Guide

*Updated Oct 24, 2019 AWS re:Invent is a conference hosted by Amazon Web Services for the global cloud computing community. The event features keynote announcements, training and certification opportunities, access to more than 2,000 technical sessions, a partner expo, after-hours events, and so much more. re:Invent 2019 will take place Dec 2-6 in Las Vegas. […]

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3 themes in the hospitality industry and what they mean for your business

There is no question that we are living in exciting times, especially with regard to some of the innovations happening in the world of hospitality. For those of us who travel regularly, or anyone who enjoys staying in hotels, dining out, or partaking in the other numerous offerings provided by the hospitality industry, frequent changes […]

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AWS re:Invent 2019 – Advertising and Marketing Industry Guide

We have an exciting re:Invent planned for the advertising and marketing industry this year. This year’s conference will be our biggest yet, with 60,000+ attendees, more than 2,500 technical sessions and a dedicated track covering advertising and marketing. Below is some key information to help industry attendees make the most of re:Invent 2019. First, register […]

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