Category: Amazon Comprehend

Update Sep 2021: Amazon Comprehend has launched a suite of features for Comprehend Custom to enable continuous model improvements by giving developers the ability to version custom models, new training options for custom entity recognition models that reduce data preprocessing, ability to provide specific test sets during training, and live migration to new model endpoints. Refer to […]

Update Sep 2021: Amazon Comprehend has launched a suite of features for Comprehend Custom to enable continuous model improvements by giving developers the ability to version custom models, new training options for custom entity recognition models that reduce data preprocessing, ability to provide specific test sets during training, and live migration to new model endpoints. Refer to […]

October 2021 Update (v0.3.0): Added support for Amazon Comprehend DetectKeyPhrases You have Amazon Simple Storage Service (Amazon S3) buckets full of files containing incoming customer chats, product reviews, and social media feeds, in many languages. Your task is to identify the products that people are talking about, determine if they’re expressing happy thoughts or sad […]

As many companies place their focus on customer centricity, customer feedback becomes a top priority. However, as new laws are formed, for instance GDPR in Europe, collecting feedback from customers can become increasingly difficult. One means of collecting this feedback is via phone. When a customer calls an agency or call center, feedback may be […]

Hello and welcome to our first “This month in AWS Machine Learning” of 2021! Every day there is something new going on in the world of AWS Machine Learning—from launches to new to use cases to interactive trainings. We’re packaging some of the not-to-miss information from the ML Blog and beyond for easy perusing each […]

CLIPr aspires to help save 1 billion hours of people’s time. We organize video into a first-class, searchable data source that unlocks the content most relevant to your interests using AWS machine learning (ML) services. CLIPr simplifies the extraction of information in videos, saving you hours by eliminating the need to skim through them manually […]

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to find insights and relationships in text. The service can extract people, places, sentiments, and topics in unstructured data. You can now use Amazon Comprehend ML capabilities to detect and redact personally identifiable information (PII) in application logs, customer emails, support […]

We’re excited to announce the global availability of AWS Contact Center Intelligence (AWS CCI) solutions powered by AWS AI Services and made available through the AWS Partner Network. AWS CCI solutions enable you to leverage AWS machine learning (ML) capabilities with your current contact center provider to gain greater efficiencies and deliver increasingly tailored customer […]

This is a joint blog post with AWS Solutions Architects, Jorge Alfaro Hidalgo and Mauricio Zajbert, and Chester Perez, the Contact Center Manager at Xpertal. Fomento Económico Mexicano, S.A.B. de C.V. (FEMSA) is a Mexican multinational beverage and retail company headquartered in Monterrey, Mexico. Fomento Económico Mexicano, S.A.B. de C.V., or FEMSA, is a Mexican […]

Every day, financial organizations need to analyze news articles, SEC filings, and press releases, as well as track financial events such as bankruptcy announcements, changes in executive leadership at companies, and announcements of mergers and acquisitions. They want to accurately extract the key data points and associations among various people and organizations mentioned within an […]