Category: Messaging

Learn how Cartesia, an AWS Partner, uses purpose-built State Space Models and AWS infrastructure to deliver sub-100ms text-to-speech and speech-to-text at global scale, and how to deploy its Sonic model on Amazon SageMaker AI or self-managed Amazon EC2 GPU instances.

AWS has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for AWS Connect Customer. This recognition marks an important milestone for our team, and it reflects years of work pushing on what’s possible in customer experience. 

Amazon Connect Talent is an AI hiring solution built for talent acquisition leaders managing scaled hiring. It delivers AI-led interviews, data-driven assessments, and consistent evaluation, helping recruiters identify strong candidates more efficiently while providing applicants with a flexible interview experience. Informed by decades of Amazon’s hiring science, Amazon Connect Talent provides transparency for every assessment, interview, and candidate score, enabling recruiters to stay in control of final hiring decisions.

Learn how to build a voice ordering system for restaurants that answers a phone call and takes an order end to end, with no app, no website, and no sign-in. It uses Amazon Connect for telephony, Amazon Connect Agentic Voice for real-time speech, an Amazon Connect AI agent for reasoning, and Amazon Bedrock AgentCore Gateway to reach backend tools through MCP.

AI Teammates are agentic AI on Amazon Bedrock, and few engineering organizations run them in production at the scale that monday.com does. Nine in ten Builders use AI coding tools every month, up from roughly half a year ago. Per-engineer PR throughput is up by more than half. Every figure in this post comes from monday’s own internal production data. In this post, we share the architecture behind those numbers, the retrofits that made it work in a decade-old code base, and the confidence-scored merge play closing the gap to full autonomy.

Implementing a data and model monitoring solution is necessary to maintain prediction accuracy and help achieve the best outcome for your machine learning use case. This post shows how you can use open source Evidently together with Amazon SageMaker AI to generate monitoring reports, organize and compare the results in MLflow, scale through pipelines, and trigger drift notifications.

In this post, we show you how to build an automated claims processing pipeline using two key Amazon Bedrock capabilities: Amazon Bedrock Data Automation for intelligent document extraction from healthcare claim forms, and Amazon Bedrock AgentCore for hosting an AI agent that validates and transforms the extracted data into FHIR (Fast Healthcare Interoperable Resources) resources in AWS HealthLake. You will learn how to combine these services to create an end-to-end workflow that reduces manual processing while maintaining accuracy through automated validation checks.

In this post, we show you how Verizon Connect built and scaled an agentic AI solution to transform overwhelming fleet data into clear, actionable insights for 100,000 users daily. We walk you through the architectural decisions, implementation challenges, and measurable results that can guide your own data-to-insights transformation.

In this post, we walk through how Guidesly built Jack AI on AWS using AWS Lambda, AWS Step Functions, Amazon Simple Storage Service (Amazon S3), Amazon Relational Database Service (Amazon RDS), Amazon SageMaker AI, and Amazon Bedrock to ingest trip media, enrich it with context, apply computer vision and generative AI, and publish marketing-ready content across multiple channels—securely, reliably, and at scale.

In this post, we show you how to build a similar system for your organization. You will learn the architecture decisions, implementation details, and deployment process that can help you automate your own compliance workflows.