Category: Messaging

In this post, we present a solution to incorporate Amazon Bedrock Agents in your Slack workspace. We guide you through configuring a Slack workspace, deploying integration components in Amazon Web Services, and using this solution.

In this post, we demonstrate how to elevate business productivity by leveraging Amazon Q to provide insights that enable research, data analysis, and report potential fraud cases within Amazon Connect.

In this post, we discuss how AWS and DXC used Amazon Connect and other AWS AI services to deliver near real-time V2V translation capabilities.

As organizations navigate the complexities of the digital realm, generative AI has emerged as a transformative force, empowering enterprises to enhance productivity, streamline workflows, and drive innovation. To maximize the value of insights generated by generative AI, it is crucial to provide simple ways for users to preserve and share these insights using commonly used tools such as email. This post explores how you can integrate Amazon Q Business with Amazon SES to email conversations to specified email addresses.

Commercial Real Estate Exchange, Inc. (Crexi), is a digital marketplace and platform designed to streamline commercial real estate transactions. In this post, we will review how Crexi achieved its business needs and developed a versatile and powerful framework for AI/ML pipeline creation and deployment. This customizable and scalable solution allows its ML models to be efficiently deployed and managed to meet diverse project requirements.

Global Resiliency is a new Amazon Lex capability that enables near real-time replication of your Amazon Lex V2 bots in a second AWS Region. When you activate this feature, all resources, versions, and aliases associated after activation will be synchronized across the chosen Regions. With Global Resiliency, the replicated bot resources and aliases in the […]

In this post, we demonstrate how to deploy a contextual AI assistant. We build a solution which provides users with a familiar and convenient interface using Amazon Bedrock Knowledge Bases, Amazon Lex, and Amazon Connect, with WhatsApp as the channel.

In this post, we show you how to use Amazon Bedrock to automate email responses to customer queries. With our solution, you can identify the intent of customer emails and send an automated response if the intent matches your existing knowledge base or data sources. If the intent doesn’t have a match, the email goes to the support team for a manual response.

This post shows you how to apply AWS services such as Amazon Bedrock, AWS Step Functions, and Amazon Simple Email Service (Amazon SES) to build a fully-automated multilingual calendar artificial intelligence (AI) assistant. It understands the incoming messages, translates them to the preferred language, and automatically sets up calendar reminders.

In the world of software development, code review and approval are important processes for ensuring the quality, security, and functionality of the software being developed. However, managers tasked with overseeing these critical processes often face numerous challenges, such as the following: Lack of technical expertise – Managers may not have an in-depth technical understanding of […]