Category: Amazon Lex

We are excited to announce the general availability of the Amazon Lex and Genesys PureCloud integrated interactive voice response (IVR) solution. First launched in preview at re:Invent 2017, the solution allows Genesys customers to integrate Amazon Lex chatbots into the PureCloud  IVR flows to provide an enhanced conversational experience. About Genesys PureCloud The Genesys PureCloud platform […]

September 8, 2021: Amazon Elasticsearch Service has been renamed to Amazon OpenSearch Service. See details. People spend a lot of time searching documents. First you go to your document store and then you search for relevant documents. If you’re looking for a text inside the document, then you need to do another search. In this […]

If our users are using Question and Answer Bot (QnABot), and they are getting the right answers for their questions, what else can you do for them? Now you can create a bot to guide them through a series of logically connected answers. This means, for example, that the bot can guide them through the […]

In the Create a Question and Answer Bot with Amazon Lex and Amazon Alexa blog post, we showed you how you could create a QnABot (pronounced “Q and A Bot”) for a situation in which your users have questions and you have answers. Now, what if this situation were reversed? What if you could ask […]

You can now add responses to your Amazon Lex chatbots directly from the AWS Management Console. Use responses to set up dynamic, engaging interactions with your users. Using responses Responses are the final element of a bot’s intent, and are displayed to users after the fulfillment of the intent is complete.  A response might include […]

December 2023: Post was updated with introduction of streaming capability – See latest releases in Github September 2021: Post was updated with introduction of Transfer to Amazon Connect live chat You’ve built a very cool chatbot using Amazon Lex. You’ve tested it using the Amazon Lex console. Now you’re ready to deploy it on your […]

This is a guest post by AWS Community Hero Cyrus Wong. Our institution (IVE) here in Hong Kong has begun experimenting with Amazon Lex in teaching, research, and healthcare. We have many non-technical employees, such as English teachers in IVE and therapists from IVE Childcare, Elderly and Community Services Discipline, who don’t have the technical […]

This is a guest post by Roland Schemers, CTO of Astro Technology, Inc. Astro, in their own words, “creates modern email apps for Mac, iOS and Android, powered by artificial intelligence, built for people and teams. With Astrobot Voice, an in-app email voice assistant, you can now read, manage, and reply to emails without leaving Astro’s […]

In this post, we show how you can embed Amazon Lex into custom hardware using widely available components. We demonstrate how you can build a simple voice-based AI kit and connect it to Amazon Lex. We’ll use a Raspberry Pi and a few off-the-shelf components totaling less than $60. By the end of this blog […]

Your users have questions and you have answers, but you need a better way for your users to ask their questions and get the right answers. They often call your help desk, or post to your support forum, but over time this adds stress and cost to your organization. Could a chat bot add value for your customers? Interestingly, a recent poll shows that 44% of people would rather talk to a chat bot than to a human! In this post we provide a sample solution, called QnABot (pronounced “Q and A Bot”). The QnABot uses Amazon Lex and Amazon Alexa to provide a conversational interface for your “Questions and Answers.” This allows your users to ask their questions and get quick and relevant answers.