Tag: sms

Introduction Businesses and organizations today struggle to effectively communicate with their customers, employees, or other stakeholders across the diverse range of digital channels they now use. One common problem arises when the requirement to exchange information quickly and reliably extends beyond traditional email. This issue challenges organizations where recipients lack immediate access to email. This […]

Introduction: AWS End User Messaging enables customers to send SMS messages to recipients located across the globe. If you are planning on rolling out SMS across multiple countries, we recommend reviewing this blog. When you send SMS or MMS messages using AWS End User Messaging SMS, you must use a specific origination identity that supports […]

As a developer, marketing professional, or someone in the communications space, you’re likely familiar with the importance of SMS messaging in engaging customers and driving valuable interactions. However, you may have also encountered the growing challenge of artificially inflated traffic (AIT), also known as SMS pumping. A new report co-authored by Enea revealed that AIT […]

How to Migrate Your SMS Program to Amazon Pinpoint In the fast-paced realm of communication, where every second counts and attention spans are shorter than ever, the choice of channels that you use to deliver your message to your recipients is critical. While we often find ourselves swept away by the allure of flashy social […]

Amazon Pinpoint is a multichannel communication service that helps application developers engage their customers through communication channels such as SMS or text messaging, email, mobile push, voice, and in-app messaging. Amazon Pinpoint SMS provides the global scale, resiliency, and flexibility required to deliver SMS and voice messaging in web, mobile, or business applications. SMS messaging […]

The following 10DLC Campaigns, or, Use Cases outlined in Table 2 are currently supported by Amazon Pinpoint. As part of the process to register for sending SMS to US based phone numbers you must select at least one Campaign that will be associated with the 10DLC number you procure. If you require more than one […]

In a previous blog post we walked through how to manage opt-outs for SMS in Amazon Pinpoint using the V2 SMS and Voice API. The post detailed a scenario where a user needed to manage multiple use-cases such as marketing and One-Time Password (OTP) or Multi-Factor Authentication (MFA). This works great if all of your […]

Amazon Pinpoint has a global SMS reach, of 240 countries and regions around the world, enabling companies of all sizes to send SMS globally. Unlike the process of sending a personal message from your phone to someone in another country, sending Application to Person (A2P) messages, also known as bulk SMS, involves many more regulations […]

Managing SMS can be challenging due to the continued increase in global regulation. One of the common functions that needs to exist for you to be in compliance is to be able to opt out your customers from receiving your communication when they request. Amazon Pinpoint has the ability to automatically opt your customers out […]

Create more engaging customer experiences with AI / ML-powered SMS communication Today’s customer expects the ability to engage with businesses through various communication channels like email, SMS, Push notifications, and in-app notifications when they have a question or need a problem resolved. SMS is one of the fastest growing communication channels, and we’ve seen that […]