Category: Travel and Hospitality

In today’s fast-paced world, mobile adoption is critical for any industry looking to stay ahead of the competition. The hotel industry is no exception. Guests want mobile options, and the benefits of mobile adoption for hotels are tenfold. Mobile adoption means fewer calls to the front desk and concierge, freeing up staff time to perform […]

This is a guest post by Neil Brown, Chief Technology Officer for Arriva Group. Arriva, one of the leading providers of passenger transport in Europe, has long struggled to measure its business performance due to a lack of consistent and identifiable ways of sourcing data. Their businesses, including those in the UK, Denmark and Sweden, […]

Tedd Evers, global partner leader for Travel and Hospitality at Amazon Web Services, Inc. (AWS) spoke with Sarang Paramhans, Senior Product Marketing Manager at Sendbird about how important instant communication can be for businesses and their customers. 1) Congratulations on achieving Travel and Hospitality Competency Partner status. Can you describe your company for our blog […]

Introduction We often take for granted how easy it is to fly across the country or world on any given day. Yet, airlines face challenges, like unplanned weather events, wild fires, geopolitical events, logistical problems, and other external factors that impact their regular operations, more often than you’d expect. Such events lead to irregular operations, […]

ONE Order, as defined by the International Air Transport Association (IATA), is an industry-led initiative intended to simplify airline reservation, delivery, and accounting systems. It works to gradually phase out the current booking, passenger name records (PNRs), ticketing records, etickets, and electronic miscellaneous documents (EMDs). As part of this directive, IATA has documented the messaging standards, […]

  When I tell people that I work in airport technology, they often respond with a story about a recent experience with a delay or disruption at an airport that they think can be solved with technology. Despite the issues in airports last year (caused mainly by a lack of staff for baggage handling and […]

In the travel and hospitality (T&H) industry, organizations need to constantly adjust the products that they offer and the prices that they charge. Optimizing a product pricing strategy for T&H companies is critical to their ability to provide value for guests and travelers and maximize profitability. Using Product Offerings & Pricing solutions on Amazon Web […]

A recent survey of corporate travel managers and meeting planners across the United States, Canada, and several European countries reported that 55 percent of company respondents said their organization has a company-wide carbon emissions reduction target. However, only 9 percent have a target for company-hosted meetings and events. The study published by the Global Business […]

Have you ever struggled to find your gate once at the airport? Sometimes, the information displayed on applications that are produced by third parties can differ from the data displayed upon the flight information display screens (FIDS) that are located within airport terminals. This can cause confusion on the day of travel, especially if gate […]

Travel and hospitality companies need to remain efficient, profitable, and customer obsessed as they deal with today’s uncertain and dynamic market challenges, from supply chain challenges to capacity constraints to economic uncertainty. One way travel and hospitality companies can increase profitability is through improved forecasting, but many are still looking for tools to optimize forecasts […]