AWS for Industries

Category: Travel and Hospitality

mobile customer verification for travelers

Capa Airline Leaders’ Summit—an AWS Look at How Digital Transformation Is Reinventing the Customer Experience

I recently attended the CAPA Airline Leaders’ Summit – Airlines in Transition in Manchester, United Kingdom. As noted in my previous blog, I was thrilled to engage with my peers in person again and share my thoughts on how airlines are using digital transformation to prepare for the future and to optimize core operations. In […]

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Figure 1 Reference architecture for the proposed visualization sample

Making Site Selection Decisions Easy With AWS Data Exchange for Amazon Redshift

Many quick service restaurants (QSRs) and dining brands rely on third-party point-of-interest data to understand if they’re making the right market expansion moves. For example, a QSR looking to place its first location in New York City may want to know the clustering of bars and nightlife venues in Manhattan to set hours of operation […]

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Industry Innovators: Travel and Hospitality – Virtual Event Preview

I am delighted to announce that the inaugural Amazon Web Services (AWS) Industry Innovators: Travel and Hospitality virtual event will be held on June 14, 2022. Industry Innovators is a half-day event dedicated to sharing travel and hospitality innovation stories and insights. Join us to hear how your peers at Dine Brands Global, Melia Hotels […]

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Screenshot Massimo - CAPA

CAPA Airline Leaders’ Summit – an AWS Look at How Digital Transformation is Helping Airlines

At the beginning of April, I headed to Manchester, United Kingdom, to attend the CAPA Airline Leaders’ Summit – Airlines in Transition. This was the first in-person event I had participated in for 2 years, and it did not disappoint. The conversation was about strategic topics and key megatrends, including decarbonization, point-to-point travel, business travel, […]

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Text-to-order architecture

How Restaurants Can Win Over Generation Z With Text To Order

Introduction Generation Z (Gen Z), the generation born between 1997 to 2012, includes 67 million individuals, or roughly 20 percent of the US population. Gen Z individuals spend more time texting, also known as short messaging service (SMS), on their mobile devices than any other demographic. The pandemic has galvanized most restaurants to add food […]

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Demonstration photo of GoTab’s mobile product

Hospitality Operators Shift Toward Experiential Dining With Gotab

A guest blog by Tim McLaughlin, CEO of GoTab Inc. If the COVID-19 pandemic has proven anything, it is that the hospitality industry has to embrace technology to move forward, especially during challenging times. As restaurant, bar, brewery, winery, and entertainment venue operators discovered 2 years ago, operations can be severely disrupted by external factors […]

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AWS_Intel

Revitalizing Customer Experience: Transforming the New Era of Hospitality

A highlight of my chosen profession is the opportunity to exchange experiences, perspectives, observations, and ideas with colleagues who are equally as passionate about the restaurant and food service industry. One such recent opportunity saw me join Joe Jensen, Vice President of the Internet of Things (IoT) Group and General Manager of Retail, Banking, Hospitality, […]

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agent vs Amazon Lex costs

Improving Customer Experience and Delivering 94% Savings Using Amazon Lex

Introduction All contact centers face a difficult balancing act between customer wait time and agent staffing. If not done right, contact centers might either staff too many agents, thus increasing operating costs, or too few agents, thus increasing customer wait time. This increased wait time translates to poor customer experience and even lost customers. What […]

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Changi Airport

Changi Airport Group Uses DIVA Digital Factory to Meet Global Travel Challenges alongside AWS and Accenture

Changi Airport Group (CAG) uses innovative technology to operate Singapore Changi Airport, one of the most-awarded airports in the world. At the onset of the COVID-19 pandemic in early 2020, the number of CAG’s passengers sharply decreased by 98 percent in a matter of weeks. Governments all over the world were also starting to impose […]

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Businessman and businesswoman wearing face mask meeting during airline flight status

Airports Want to Innovate Faster

I’m fortunate to regularly speak with airport industry leaders. From my conversations with CEOs, as well as commercial, operations, and technology leaders, I’ve noticed a common theme. They are optimistic that the travel industry will continue recovering, and their priority is to improve revenues and the passenger experience. This isn’t surprising given how the industry […]

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