Tag: Amazon Polly

With the rise of voice assistants like Amazon Alexa, customer expectations for handling inquiries and transactions have shifted from the outdated phone keypad, also known as dual tone multi-frequency (DTMF), to modern conversational AI that enables machines to communicate with human beings. In this post, we demonstrate how Presidio implemented conversational AI to check the wait time and reserve a table at a restaurant using Amazon Chime SDK, Amazon Lex, and Amazon Polly.

Some contact center platforms don’t offer native integrations with AWS AI/ML services. Consequently, customers must learn to live with a “just enough” contact center until their license agreements expire, look for other options beyond AWS, or wait for the platform provider to build the integrations in future releases. Learn how Universal Speech Solutions (also known as Unispeech) created AWS AI/ML plugins that enable the non-native integrations.

Digital continues to redefine the customer journey for banks, and the usage of digital channels is driving the next generation of customer experience. Learn how HCLTech’s Ziva, FluidCCI, and APIHub solutions are fully built on AWS and form an end-to-end Bank 4.0 offering for traditional and digital banks looking to transform their agent, business, and customer experiences for digital differentiation and/or cost reduction initiatives.

Amazon Connect is an easy-to-use cloud contact center platform that helps enterprises provide superior customer service at a lower cost. TCS has built an adapter that can pick up the customer queries from social messenger channels and bring them into the web chat channel of Amazon Connect. This post describes the high-level architecture of the TCS solution, potential benefits, and ways to extend the solution to leverage other AWS services.

The healthcare industry is experiencing a global shortage of doctors, nurses, and other healthcare professionals. Telemedicine, which provides primary healthcare services to patients through remote connectivity, is one approach for addressing this challenge. SourceFuse developed an easy-to-use and secure telemedicine application called SF Medic that can be adopted by hospitals, clinics, and even single-physician practices.

The AWS Service Broker is an open source project that allows native AWS services to be exposed directly through application platforms, such as Red Hat OpenShift Container Platform. Developers are able to provision and expose AWS through the Service Catalog, CLI, or API without needing to interact with the AWS console, or without having extensive knowledge of AWS. In response to customer feedback, we have added new features to AWS Service Broker for OpenShift and Kubernetes.