Business Productivity

Tag: AWS Lambda

Automate moderation and sentiment analysis with Amazon Chime SDK messaging

Live event organizers need to communicate in large streaming events, live streamed product demonstrations, and keynote speeches at a conferences over multiple modalities including video and chat, but existing chat solutions often do not scale to support tens of thousands of participants. Amazon Chime SDK messaging is secure, persistent, and can scale up to 100k […]

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Use channel flows to remove profanity and sensitive content from messages in Amazon Chime SDK messaging

Amazon Chime SDK messaging now supports channel flows which allow you to execute business logic on in-flight messages before they are delivered to members on a channel. In a previous post , we demonstrated a way of achieving moderation in a channel. This approach works for many use cases, but processing is done post-delivery of […]

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Event-Based Amazon Chime Webhooks using AWS Lambda and Amazon EventBridge

As complexity in projects and workloads increases, there is a constant need to automate manual tasks to save teams and customers time and resources. Customers have used this automation to set up reminders for deployments, on-call rotations, and maintenance. Amazon Chime is a communication service used by organizations to connect teams. Amazon Chime offers webhooks […]

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Providing anonymity on customer service calls using Amazon Chime Proxy Phone Sessions

If you’re a company that provides customer service via phone where you engage a specialist for consultation with a customer, you are connecting two individuals for a limited amount of time. Unless you use masked phone numbers to connect those individuals, they may be required to share their personal phone numbers. We hear customers say […]

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Importing Azure Active Directory users and groups into Alexa for Business Directory using AWS Lambda

Alexa for Business Directory enables customers to create contacts and address books that give their end users hands-free calling from Alexa devices in their office. Currently, Alexa for Business administrators enter contacts manually, create an address book, and then assign contacts to the address book. Using this method to create hundreds of contacts becomes impractical. […]

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Using AWS Lambda to automate voice recording deletion in Alexa for Business

With Alexa for Business, employees can use Alexa as their intelligent assistant to be more productive in meeting rooms, at their desks or at home. Alexa for Business has the capability to provide functionality to enrolled users (customers that have linked their personal account with their company’s Alexa for Business account) as well as shared […]

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