Business Productivity

Tag: AWS Lambda

Providing anonymity on customer service calls using Amazon Chime Proxy Phone Sessions

If you’re a company that provides customer service via phone where you engage a specialist for consultation with a customer, you are connecting two individuals for a limited amount of time. Unless you use masked phone numbers to connect those individuals, they may be required to share their personal phone numbers. We hear customers say […]

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Importing Azure Active Directory users and groups into Alexa for Business Directory using AWS Lambda

Alexa for Business Directory enables customers to create contacts and address books that give their end users hands-free calling from Alexa devices in their office. Currently, Alexa for Business administrators enter contacts manually, create an address book, and then assign contacts to the address book. Using this method to create hundreds of contacts becomes impractical. […]

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Using AWS Lambda to automate voice recording deletion in Alexa for Business

With Alexa for Business, employees can use Alexa as their intelligent assistant to be more productive in meeting rooms, at their desks or at home. Alexa for Business has the capability to provide functionality to enrolled users (customers that have linked their personal account with their company’s Alexa for Business account) as well as shared […]

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