Category: Messaging

This blog post is authored by AWS partner Advizzo. Since 2015, Advizzo’s behavioral science software and solutions have been empowering electricity, gas, and water customers around the globe to reduce their water and energy consumption and contribute to preserving the world’s natural resources. Today, over 1 million households use Advizzo’s solutions, powered by Amazon Web […]

We all witnessed and probably personally experienced the massive shift to online ordering as the COVID-19 pandemic set in. Despite the shift and somewhat surprisingly, 80% of sales still involve physical stores. As ecommerce continues to mature and consumers become more digitally savvy, these trends have emerged: Online sales continue to soar, with a 42% […]

Automotive Infotainment systems today are feature rich, connected and offer comfort, convenience and informational features to the driver and product usage insights to automotive Original Equipment Manufacturers (OEMs). OEMs are investing heavily to enhance end user experience with the Infotainment Head Units, also called as Digital Cockpits, being the center of the driver interaction universe. […]

Financial institutions such as FINRA, Nasdaq, and National Australia Bank have built data lakes on AWS to collect, store, and analyze increasing amounts of data at speed and scale. A data lake allows organizations to break down data silos and store all of their data – structured, semi-structured, and unstructured – in a centralized repository […]

Now more than ever, travel and hospitality companies want a reliable, agile, and flexible contact center solution that provides exceptional customer service and reduces costs. Built on the same technology that powers customer service for Amazon.com, Amazon Connect is the backbone of the Modern Contact Center for Travel and Hospitality. This AWS Service, Amazon Connect, […]

The ever-increasing popularity of live streaming is opening up new opportunities for online customer interactions. With live streaming providing engaging content, it can facilitate the flow of customers into online shopping, joining the shopping experience with other forms of online engagement. Personalized recommendations also allow online stores to pick the right products at the right […]

This article originally appeared on Automotive News. How cloud technology can make call center experiences better for customers and more efficient for automotive brands and business “The sell it and forget it kind of relationship with customers just doesn’t add to a full brand experience,” says Art Schoeller, Vice President and Principal Analyst at Forrester […]

The key to meaningful progress in key global healthcare initiatives, like value-based care, reduction in costs, reduction of errors, and improving outcomes, lies within the vast quantity of data from sources ranging from medical imaging to electronic medical records. IDC projects the total universe of healthcare data to grow approximately 400% between 2020 and 2025, […]

Germany, a Powerful Force in Retail In 2020, retail revenue in Germany was estimated to be $820 billion. According to Deloitte’s Global Powers of Retailing 2020 study, four of the top 20 largest retailers in the world are German companies: Schwarz Group (Lidl), Aldi, Edeka, and Rewe. And among the 250 largest retailers, 20 are […]

Financial services organizations are facing challenges around loyalty, persistent churn, fragmented attention, and driving organic growth. There are external factors contributing to these challenges, such as the widespread adoption of mobile services, new digital native market entrants, adapting to generational shifts, and critical industry requirements around compliance and regulations that makes cumbersome to provide innovation […]