AWS Machine Learning Blog

Use Amazon Lex to capture street addresses

Amazon Lex provides automatic speech recognition (ASR) and natural language understanding (NLU) technologies to transcribe user input, identify the nature of their request, and efficiently manage conversations. Lex lets you create sophisticated conversations, streamline your user experience to improve customer satisfaction (CSAT) scores, and increase containment in your contact centers. Natural, effective customer interactions require […]

Customize pronunciation using lexicons in Amazon Polly

Amazon Polly is a text-to-speech service that uses advanced deep learning technologies to synthesize natural-sounding human speech. It is used in a variety of use cases, such as contact center systems, delivering conversational user experiences with human-like voices for automated real-time status check, automated account and billing inquiries, and by news agencies like The Washington […]

Solution Architecture Diagram

Personalize your machine translation results by using fuzzy matching with Amazon Translate

A person’s vernacular is part of the characteristics that make them unique. There are often countless different ways to express one specific idea. When a firm communicates with their customers, it’s critical that the message is delivered in a way that best represents the information they’re trying to convey. This becomes even more important when […]

Enhance the caller experience with hints in Amazon Lex

We understand speech input better if we have some background on the topic of conversation. Consider a customer service agent at an auto parts wholesaler helping with orders. If the agent knows that the customer is looking for tires, they’re more likely to recognize responses (for example, “Michelin”) on the phone. Agents often pick up […]

Run automatic model tuning with Amazon SageMaker JumpStart

In December 2020, AWS announced the general availability of Amazon SageMaker JumpStart, a capability of Amazon SageMaker that helps you quickly and easily get started with machine learning (ML). In March 2022, we also announced the support for APIs in JumpStart. JumpStart provides one-click fine-tuning and deployment of a wide variety of pre-trained models across […]

Image classification and object detection using Amazon Rekognition Custom Labels and Amazon SageMaker JumpStart

In the last decade, computer vision use cases have been a growing trend, especially in industries like insurance, automotive, ecommerce, energy, retail, manufacturing, and others. Customers are building computer vision machine learning (ML) models to bring operational efficiencies and automation to their processes. Such models help automate the classification of images or detection of objects […]

Intelligently search your Jira projects with Amazon Kendra Jira cloud connector

July 2023: This post was reviewed for accuracy. Organizations use agile project management platforms such as Atlassian Jira to enable teams to collaborate to plan, track, and ship deliverables. Jira captures organizational knowledge about the workings of the deliverables in the issues and comments logged during project implementation. However, making this knowledge easily and securely […]

The Intel®3D Athlete Tracking (3DAT) scalable architecture deploys pose estimation models using Amazon Kinesis Data Streams and Amazon EKS

This blog post is co-written by Jonathan Lee, Nelson Leung, Paul Min, and Troy Squillaci from Intel.  In Part 1 of this post, we discussed how Intel®3DAT collaborated with AWS Machine Learning Professional Services (MLPS) to build a scalable AI SaaS application. 3DAT uses computer vision and AI to recognize, track, and analyze over 1,000 […]

Moderate, classify, and process documents using Amazon Rekognition and Amazon Textract

Many companies are overwhelmed by the abundant volume of documents they have to process, organize, and classify to serve their customers better. Examples of such can be loan applications, tax filing, and billing. Such documents are more commonly received in image formats and are mostly multi-paged and in low-quality format. To be more competitive and […]

Achieve in-vehicle comfort using personalized machine learning and Amazon SageMaker

This blog post is co-written by Rudra Hota and Esaias Pech from Continental AG. Many drivers have had the experience of trying to adjust temperature settings in their vehicle while attempting to keep their eyes on the road. Whether the previous driver preferred a warmer cabin temperature, or you’re now wearing warmer clothing, or the […]