AWS Machine Learning Blog

Conversational interfaces (or chatbots) can provide an intuitive interface for processes such as creating and monitoring tickets. Let’s consider a situation in which a recent hire on your team is required to cut tickets for office equipment. To do so, they have to interact with a ticketing software that the organization uses. This often requires […]

Automatic speech recognition (ASR) is a commonly used machine learning (ML) technology in our daily lives and business scenarios. Applications such as voice-controlled assistants like Alexa and Siri, and voice-to-text applications like automatic subtitling for videos and transcribing meetings, are all powered by this technology. These applications take audio clips as input and convert speech […]

Banking and financial institutions review thousands of credit applications per week. The credit approval process requires financial organizations to invest time and resources in reviewing documents like W2s, bank statements, and utility bills. The overall experience can be costly for the organization. At the same time, organizations have to consider borrowers, who are waiting for […]

This post was last reviewed and updated June, 2022 with revised feature groups (tables) and features (columns) permissions. You can establish feature stores to provide a central repository for machine learning (ML) features that can be shared with data science teams across your organization for training, batch scoring, and real-time inference. Data science teams can […]

Amazon Lex can add powerful automation to contact center solutions, so you can enable self-service via interactive voice response (IVR) interactions or route calls to the appropriate agent based on caller input. These capabilities can increase customer satisfaction by streamlining the user experience, and improve containment rates in the contact center. In both the self-service […]

In many industries, it’s critical to extract custom entities from documents in a timely manner. This can be challenging. Insurance claims, for example, often contain dozens of important attributes (such as dates, names, locations, and reports) sprinkled across lengthy and dense documents. Manually scanning and extracting such information can be error-prone and time-consuming. Rule-based software […]

Amazon Kendra is a highly accurate and easy-to-use intelligent search service powered by machine learning (ML). Amazon Kendra offers a suite of data source connectors to simplify the process of ingesting and indexing your content, wherever it resides. For many organizations, Box Content Cloud is a core part of their content storage and lifecycle management […]

Amazon Rekognition Custom Labels is a fully managed computer vision service that allows developers to build custom models to classify and identify objects in images that are specific and unique to your business. Rekognition Custom Labels doesn’t require you to have any prior computer vision expertise. You can get started by simply uploading tens of […]

The built-in Amazon SageMaker XGBoost algorithm provides a managed container to run the popular XGBoost machine learning (ML) framework, with added convenience of supporting advanced training or inference features like distributed training, dataset sharding for large-scale datasets, A/B model testing, or multi-model inference endpoints. You can also extend this powerful algorithm to accommodate different requirements. […]

Research over the past few years has shown that machine learning (ML) models are vulnerable to adversarial inputs, where an adversary can craft inputs to strategically alter the model’s output (in image classification, speech recognition, or fraud detection). For example, imagine you have deployed a model that identifies your employees based on images of their […]