Category: Customer Enablement

The Payment Card Industry Data Security Standard (PCI DSS) contains hundreds of individual requirements that apply to broad swaths of an organization’s personnel and IT landscape. PCI DSS compliance can be a challenge for customers involved with payments and for those that interact with credit and debit cardholder data. The PCI DSS refers to this […]

As your business grows on Amazon Web Services (AWS), so too does the need to ensure your resources are optimized and following AWS best practices. AWS Trusted Advisor identifies ways to improve your AWS infrastructure across 5 unique pillars: Security, Performance, Cost Optimization, Fault Tolerance, and AWS Service Quotas. The AWS Support API allows customers […]

CDW is an AWS Advanced Tier partner with six partner programs and 50+ AWS Customer launches. Furthermore, it has partnered with AWS Managed Services (AMS) to provide a competitive advantage that further propels the quality and delivery of end-to-end IT solutions. CDW Cloud Managed Services powered by AMS helps you deploy, deliver, and manage applications […]

To establish a strong foundation for efficiently and safely operating your workloads in the cloud, you must consider how you will monitor the health of your workloads. As described in the AWS Well-Architected Operational Excellence pillar, one of the cloud’s design principles for operational excellence is “Anticipate Failure.” Therefore, design your cloud operations with proactive […]

Amazon Web Services (AWS) gives you the tools and capabilities to digitally innovate and transform your business. We offer several programs like Digital Innovation, Migration Acceleration Program, and Skills Guild to help you bring business ideas to market faster. This blog describes how customers can leverage AWS to transform their organization, accelerate time-to-market, and realize […]

Remotely managing vast fleets of disparate systems and applications can be a challenging task for edge device administrators. AWS IoT Greengrass can help these system administrators manage their edge device application stack. However, system software on these devices must be updated and maintained separately via operational policies consistent with those of their larger IT organizations. […]

The practice of Operational Integration defines how one organization’s people, processes, and tools integrate with the people, processes, and tools of another organization. When certain activities occur within one organization, it may trigger an automated or manual response in another. For example, it’s common for AWS customers to operationally integrate with AWS Support or AWS Managed Services whenever […]

Software as a service (SaaS) companies have many options when they implement multi-tenancy in their applications. The AWS SaaS Factory Program provides recommendations for different deployment patterns depending on factors such as cost, compliance, and end-customer requirements. You might find that silo methods like VPC-per-tenant are not sufficient. Your application might be in a highly […]

In this blog post, I share my observations as an AMS Solutions Architect on how achieving operational excellence can help organizations realize their cloud business objectives while migrating to AWS. I dive deep into the five design principles that AWS Managed Services (AMS) uses to achieve operational excellence. Amazon is guided by four principles: customer […]

The first post in this series, Reinventing automated operations (Part I), covered the importance of operations in the cloud and how deferring the creation of an operations plan can slow down your migration. In this post, I’ll share the primary mechanism of iterative improvement (aka flywheel) that AWS Managed Services (AMS) uses to increase operational […]