Category: Customer Solutions

Removing the barriers to rehousing, especially for those chronically homeless, is a critical part of a community’s efforts to combat homelessness. This month, the City of Baltimore is launching My Digital Data Locker, an innovative cloud-based platform that gives people who are experiencing homelessness a secure place to manage digital copies of vital documents. This service reduces one of the key barriers to housing for people experiencing homelessness: vital document storage and access. The solution uses the cloud.

Nonprofits and cultural institutions need support to serve and deliver impact to our local and global communities. Amazon’s Raise-up Buildathon, presented by AWS, empowered developers, technology enthusiasts, and advocates to build cloud solutions that enhance digital capabilities to help with fundraising, content delivery, and mission delivery. The majority of the winning solutions are available to nonprofits and cultural institutions via open source. Learn more about what these solutions can do, from donor management to augmented reality, to improving how you reach out to constituents to expand your donation stream.

AWS Partner ITZ Data, with support from UNICEF and the Canadian Embassy in Guatemala, helped Ministerio de Educación de Guatemala launch Mineduc Digital—the country’s first online platform where students can access digital self-study guides from any device connected to the internet. The Ministry implemented the solution in less than two months, paving the way for the digital transformation of their education system. The solution was built on AWS.

Applications running on LAMP (Linux, Apache, MySQL, and PHP) stack are ubiquitous—WordPress alone represents 38% of all content management systems. Because of the popularity of these applications, public sector organisations such as educational institutions should protect their business continuity by implementing disaster recovery (DR) solutions: policies, tools, and procedures to help the recovery or continuation of technology infrastructure and systems following a disaster. AWS Professional Services created a business continuity solution for on-premises LAMP applications that could eliminate the need for physical backup infrastructure and improve recovery time. The solution was recently piloted by Cardiff University.

As populations continue to grow, government departments around the world are exploring new ways to scale their delivery of client services. The Public Services Health & Safety Association (PSHSA), a transfer payment agency of the Ontario government’s Ministry of Labour Training and Skills Development, turned to an artificial intelligence (AI)-powered chatbot to better serve customers by addressing their occupational health and safety training and consulting questions.

People around the world rely on continuing education and upskilling courses to build on their existing knowledge and learn new, industry-specific skills sets. In Singapore, Community Centres (CCs) and Resident Committees (RCs) offer a variety of upskilling courses for residents. CCs and RCs are part of the network of the People’s Association (PA), a Singaporean statutory board with a mission to build and bridge communities. To improve CCs’ and RCs’ time-intensive, manual process of course administration, PA and Amazon Web Services (AWS) Partner, Tata Consultancy Services (TCS), launched a cloud-based web portal in November 2019.

Cloud Innovation Centers (CICs) powered by Amazon Web Services (AWS) aim to empower public sector organizations to quickly create and test new ideas using Amazon’s innovation methodology. In the second half of 2020, all those who participate in the CIC program, from students and researchers to the technology teams from AWS, worked on wide-ranging societal problems. Their focus was on improving education with virtual computer labs, working on climate change initiatives, improving economic and healthcare research, and supporting at-risk high school students. What were they up to at the end of 2020?

AWS is helping NASA JPL reach an inaugural and innovative milestone in deep space exploration. On Thursday, February 18, NASA’s Mars Perseverance rover landed on Mars, after its 7-month, 300-million-mile journey from Earth. This is the first planetary NASA mission, with mission-critical communication and transfer of telemetry data in the cloud. During Perseverance’s mission on Mars, the science and engineering data will be processed and hosted in AWS, enabling the Mars 2020 mission to benefit from the scalability, agility, and reliability of the cloud.

COVID-19 highlighted the existing shortage in personnel within healthcare and is now challenging many hospitals with high staff turnover and sick leave. Planerio created workforce management solutions that help healthcare organizations modernize their workforce administration. Their shift planning software uses artificial intelligence (AI) and takes into account a range of planning variables such as employee qualifications and availabilities, employee preferences and requests, requirements of different shifts and workplaces, legal regulations and tariffs, and more.

On February 9, a new object successfully began to orbit Mars: an uncrewed spacecraft called the Hope Probe. The mission has already returned the first image of Mars, taken by Hope’s Emirates eXploration Imager from an altitude of 24,700 km. Led by the Mohammed Bin Rashid Space Centre (MBRSC), the Hope Probe is the first interplanetary mission for the United Arab Emirates, the fifth country in history to reach the red planet. It will also be the first spacecraft to capture a complete picture of the Martian atmosphere and its layers during different times of the day and different seasons for one complete Martian year. Once data transmitted by the Hope Probe reaches the scientific teams on Earth, MBRSC will use AWS advanced technologies to process and analyze the vast amounts of data and imagery to help researchers better understand the Martian atmosphere and its layers.