AWS Partner Network (APN) Blog

Companies often struggle to understand customer sentiment in call center data, posing barriers to responding to emotions in real-time. SuccessKPI uses natural language understanding and machine learning on a large dataset to enable sentiment prediction. This helps avoid bias of human reviewers and attain objective results when analyzing customer feedback. SuccessKPI offers capabilities like sentiment by channel, time, quarter, and entity to transform customer experiences.

As systems generate increasing data, making sense of it is critical. Application logs are unique and not standardized. Leidos addresses logging issues using the Open Cybersecurity Schema Framework (OCSF) and Amazon Security Lake via the Leidos OCSF Integration Suite (LOIS), which bridges applications to generate OCSF-compliant messages and ingest them into Amazon Security Lake for analysis and visualization.

Marriott’s CISO Arno Van Der Walt manages cybersecurity through a “human-centered, data-driven, technology-enabled” approach aimed at making security frictionless. Critical partnerships with AWS, Deloitte, and Palo Alto Networks leverage AI/ML to share threat data and empower “impossible” autonomous security. Together, their tri-party services provide an end-to-end platform unifying business and security data to detect threats and enable quick response.

Dive into SparkLearn’s path towards establishing a SaaS business with insights from Chad Udell, Co-CEO at SparkLearn. Notable points of discussion with the AWS SaaS Factory team revolved around the significance of adopting a product-led growth strategy and harnessing cloud services to channel resources towards enhancing the end-user experience rather than infrastructure. AWS SaaS Factory helps organizations looking to build new products or optimize existing SaaS solutions on AWS.

Many organizations are migrating mainframe workloads to AWS to modernize applications and infrastructure. Mainframe batch jobs are business-critical, so AWS integrated its Mainframe Modernization service with BMC’s Control-M workflow orchestrator. Control-M automates and monitors batch jobs on-premises and in the cloud. This integration provides end-to-end visibility, prevents service degradation, and avoids missed SLAs.

The AWS Ambassador Program is a vibrant worldwide community of technical experts, known as AWS Ambassadors, who are prominent leaders and passionate about sharing their AWS technical expertise. They author blogs and whitepapers, create and deliver public presentations, and contribute to open source projects. Our Ambassadors evangelize AWS via social media and facilitate peer-to-peer learning by presenting at conferences, leading workshops, and hosting user group events.

Industry 4.0 increases product complexity and customer expectations, challenging industrial companies. Tech Mahindra’s Engineering on Cloud – PLM solution leverages AWS to help manufacturers centralize product data management and accelerate innovation. This cloud-native solution optimizes costs and provides enhanced security, scalability, and availability with faster time-to-market and streamlined collaboration.

Customers implementing sophisticated solutions based on AWS technologies often seek out qualified partners who bring their industry expertise to the table and help accelerate a return on investment (ROI) that achieves business outcomes faster. Partner-Led Support offers AWS Partners the opportunity to expand their sources of recurring revenue by complementing and supplementing AWS capabilities in delivering technical support to customers.

Intelligent document processing (IDP) automates data extraction from diverse document formats, accelerating information retrieval. Manually labeling is expensive and difficult, and Cognizant’s IDP solution on AWS automates document labeling at scale to overcome this challenge. Its customized user interface in Amazon SageMaker Ground Truth lets subject matter experts efficiently label documents.

Discover how a collaboration with AWS SaaS Factory revolutionized nClouds’ approach to SaaS and empowered its team to amplify its capabilities. Leveraging SaaS Factory’s technical knowledge equipped nClouds with the assurance and actionable insights needed to conquer the intricacies of the SaaS cloud landscape. For customers like OperationsRx, aligning with a SaaS Competency Partner like nClouds meant tapping into a reservoir of expertise, strengthened by years of experience from industry-leading experts.